Replay Swansea(former Celly’s)

"I had my haircut earlier today and booked in for a trim. When I got there I was told they couldn’t cut my hair unless I had my hair washed, cut and blow dry. I assume the woman who came over to tell me this was a manager as someone else cut my hair. I was the only person in shop at the time with the three employees. The whole experience made me feel really intimidated so I agreed. Although I’ve been going to that hairdressers for 3 years, I’ve never been told they have to wash my hair before. I booked a £19 but after being told they would cut my hair unless I got it washed I’m now £36 down. The man who cut my hair was really nice and you could tell he really wanted to do a good job. Although this isn’t the hair cut I wanted and is cut wonky. I think this is down to the fact that he didn’t position my head or even ask how I usually have my parting. I wish I’d read the reviews before because clearly I’m not the only person who’s experienced this. Also annoying that I’m going to have to go to another hair dresser to fix my hair and find somewhere new to go."

"First time here today. I had Raz wash, cut and blow dry my hair. He was amazing!!! Really can’t fault him, I had an RBF whilst being hungover and he paused to see if everything was okay - little check ups like this are amazing. Staff were super friendly and the environment was lovely, deffo not my last time here! highly recommend. EDIT - I have straightened my hair and the transition in the front to back of my hair isn't there :( The way my hair was blow dried came out so nice, but I think because it wasn't straight we didn't see how edged the hair is. I don't think I'll be going back... :("

"Regular customer here. Great value for money. And always try to squeeze me in last minutes booking which im very grateful for. Excelled on Customer service! Thank you Went again today absolutely fantastic I would highly recommend Rex cutting hair. It’s the best hair cut I have had in 7 years since moving to Swansea. Colour brilliant thank you Mona! U have been fantastic with customer care n hair and the other young lad uff my head felt good when he was washing it."

"My hair had a very red undertone and I hated it! When I went to replay salon I was very nervous that they would tell me they couldn’t do anything for my hair especially because my hair is Middle Eastern / Iranian and very hard to work with. But thankfully mrs Mana did a amazing job! My hair looks completely different and I feel like such a more confident and happier person. Thank you so much! Will definitely be coming again. ♥️"

"I have been going here for some years and have always been happy, this time I’m devastated and just want to cry as the haircut is awful. I went to salon to complain and nothing could be done at the time, I was offered to go back another time in the week but could not due to work, in the end I had a refund but it does not solve the problem, upset and embarrassment I now feel. So now I have a lopsided haircut that is shaped one side and straight the other and no chance of getting it fixed this side of Xmas."