Marks and Spencer Upper Shoreham Road, Shoreham-by-sea BN43 6TD

"Cafe, staff levels are not good enough for a saturday, communication is key and noone knows how to. If we were told about the hours wait we would have had cold. Two staff to clear the floor lunchtime means dirty tables too."

"I do my whole weeks shop at the Holmbush branch but the last 2 weeks there were no checkouts open. The first time I was told I had to put through the scanner the second time after a discussion they opened a checkout "If you really need us to?!" I appreciate the staffing situation but as there were 4 members of staff conversing on the shop floor so I didn't feel that was the reason. Are you able to confirm that a checkout will always be available or do I need to use the Waitrose which is more local to me. I am happy to scan with a basket of groceries but not a trolly full. I wait to hear Fiona"

"Waited over 15 minutes in the cafe just to buy two coffees. Table was dirty and it was freezing I had to keep my coat on. The toilets are always a disappointment so many of them are out of order. The shop wasn't even very busy so goodness knows how the cafe copes when it's busy. Very disappointing"

"Biggest M&S I've ever seen. Loads of space and stock in the clothes area plus a food shop that we did not visit. Unfortunately wife was told that the item she wanted was no longer available. We ordered it on line on our return to base."

"Well, like everyone else, I appreciate the fact that M&S has been saving the world for more than a hundred years. They have offered millions of people job opportunities during the time. More and more families depends on m&s for income. I am keen to see M&S continue succeeding in this difficulty trading times, competing against companies who do not pay taxes. Today, like any other day, I decided not only to do my clothes shopping, but also to have a small lunch. The lunch was delicious. But customer service in the cafe is very very poor. We decided to seat on the a very comfy seats, which had just been vacated. After 10 minutes, we asked a staff member if they can take away the dishes, to which he agreed he was going to do it. 10 minutes later, our meal was saved and we asked again for the dishes to be removed. She apologised that they hadn’t had enough staff, and will take a little time to be cleared. We finished eating and the dirty dishes from the last customers had not been cleared. Surely, if M&S are to maintain their brand reputation and continue to enjoy the loyalty of its customers, all working for M&S should take an active role to ensure that they offer great customer service. I have not been to a restaurant or cafe where it took more than 30 minutes to have a table cleared and ready for the next customer. I am still inside the cafe as I write and I would ask M&S manager to look into this. I am keen to see M&S continue succeeding and I hope the staff will have a second look at their customer service. No tip was left on this occasion. It’s not in me to give one star, but M&S cafe, holmbush deserves it this time."