mydentist, Mill Lane, Llanelli

"Worst dentist practice I've come across in my life. Went in January needing fillings and a new top plate. Was told to come back in a year. The dentist I saw was like he couldn't be bothered. He was rude and uninterested . Phoned today because I can't eat and my gums are swollen and was told next available appointment is may or June. Or in 2 weeks when I can't get time off work. And the receptionist who isnt even a trained dentist decides how urgent this is . ĵSurely this is an emergency as I can't eat ? The reception team are rude and talk to you like they couldn't care less ."

"My dentist will happily close a local branch, knowing there is already a shortage of NHS dentists, advise us to go to a fellow surgery and low and behold, not taking patients on. Unless we are private of course. Absolutely shocking service."

"How this company has such a high feedback score is beyond me. Apart from damaging your teeth, telling you to go private to fix them then washing their hands of all liability.....the reception staff are rude and driven by money and private care before the care of its patients. On the phones they sound more like bailiffs than receptionists, they must be on commission or something. I am and have always been polite and compassionate, i understand not everyone is the same but im sure the reception staff at my dentist LLANELLI have had no basic training and lack even the most basic of interpersonal skills. What does one expect when the their manager shows the exact same level of understanding as the staff shes managing. In my opinion, Mydentist the company should have a thorough look into the way things are run at the llanelli branch and who they are run by."

"Used to be a not bad nhs dental practice but seems to be going downhill. Today I phoned re a broken tooth. I was apparently “first in the queue” yet it took over ten minutes for someone to answer the phone. I was offered an appointment in december! Unless I wanted to pay, of course! My last appointment was a waste of time: Referral I’ve heard nothing about since. Xray - for what? Cursory examination and no worthwhile advice. Probably can’t get the european dentists since brexit, so stuff the nhs eh?!"

"Having been at your Practice for many years and our dentist leaving my husband and myself, who live together with one vehicle had appointments together. We have now been separated and have been told we cannot be seen together on the same day. We are a household, one journey makes sense."