Sophie & Luna London 10 Riverside Road, London SW17 0BB

"The worst customer service I have ever experienced. I’ve never had to chase someone from start to finish and now she owes me £150 and is ignoring my emails. Back in Oct ‘22 I was advised by Sandra to order x2 headbands so to see which I prefer. She said that I could return the one I don’t want for a refund. I ordered x2 headbands 29th Oct. I had to chase Sandra 3 times as I heard nothing back and the 6 week dispatch period she advertises on her website had been and gone. Sandra eventually emailed me back in Dec ‘22 saying she missed the order. I didn’t receive the items until 6th Jan ‘23. On 8th Feb I returned one of the headbands (worth £150) via tracked delivery. Sandra has confirmed in an email that she received it but made no mention of refunding me. I asked if she needed my bank details, she said yes and I provided them. It’s been 37 days 8 emails later but I have had nothing back from Sandra. DO NOT use this company unless you want to tirelessly chase someone for months in order to receive goods you’ve paid for. I should have known a refund was unlikely judging by the customer service I’d already received and I should have just sold it on to make some money back. Now I’m down an item I’ve paid for & have had money essentially stolen from me. This should not be allowed to happen to customers and I’ll be seeking legal advice."

"Sandra is so friendly and was a pleasure to work with when creating my bespoke flower crown for my wedding day! I live in Canada and we had a couple of video chats. I truly enjoyed the process and she was able to create something even more beautiful than I could have imagined. It arrived on time in a beautiful box, and fit perfectly. The piece was so light, it didn’t feel like I was wearing anything on my head. My groom loved it and am so thankful for Sandra!"

"Sandra made me the most BEAUTIFUL flower crown - it was even more gorgeous than I could ever have hoped for. It was beautiful, and she is such a lovely beautiful person to work with. THANK YOU xxxx"

"Sandra is very professional and sweet. I am very impressed with her service and also the hair comb she made me. It is beautiful, modern and even smells nice (being made out of real dried flowers)"