Pot Pourri Flowers

"Would like to say that we have sent flowers through Pot Pourri to large number of our clients. All loved the arrangements but also quality of the flowers. The best flower shop in West London!"

"Appears a very pleasant shop and recommended. Quite hard work with a more mature woman trying I felt to get every penny of extras in addition to £80 flowers, do you want a box, to deliver locally £5, to add another gift to be delivered at the same time another £5, which REALLY put me off, felt every penny counts vs fantastic customer experience. I have ordered bouquets in my role for over 36 years and have never been so disappointed with a bouquet for £80 as unfortunately from here. Extra heavy on foliage and light on flower quantity. Despite calling over 8 times the following day to see if delivery was successful, no answer. Utterly disappointed and will not use again."

"Valentines Day order - The reason I have given this three stars is simply down to the issue of delivery and communication from the store. I placed an order for £75 standard roses with a £7.99 valentines day delivery charge on top. I placed the order around 3 days before valentines. On valentines day I called at around 10am just to see what time they were expecting to deliver and was told my order was next to be go out on the van - great! Time rolled by (I was working during the day) and no message from my girlfriend saying she had received them. I called at 15:30 to again see what time they were expecting to be delivered. I was placed on hold and then given to the manager who said "your order is the next to go out for delivery, the van will be back any minute now to pick them up". I wanted to say that I've already been told this before but I decided to hold my tongue and be patient. Time rolled by again and I called my girlfriend at 18:15 saying if she had received any flowers (at this point the element of surprise had been ruined as I was just too anxious to not say anything and didn't want her to feel like I had forgotten to get her flowers this year). She said she hadn't received a thing and I called Pot Pourri about three times but it just continued to ring and no one had answered - I can only assume they had closed. I messaged on Facebook and also had no reply. I was starting to feel like I had been scammed. My girlfriend then went to work for her night shift and would you believe it about 20 minutes after she arrived at work she got a message saying they had arrived - typical! I must admit I was furious at the time after being told twice they were on the way when they weren't and arriving so late into the evening (they arrived at around 19:30). However the silver lining is that they are beautiful roses and arranged so lovely that you can see someone has taken a lot of effort on making an outstanding presentation. In summary, if these flowers wouldn't have arrived so late into the evening and if I would've just been told the truth that they were going to be coming late this would have been the easiest 5 stars I've given. If buying from this store I'm sure you'll be pleased with your flowers however keep in mind if ordering on a busy day you may be waiting long into the evening to receive the flowers. (Also I appreciate Valentines Day is the busiest day of the year for my florists, however measures should be put into place to keep up with the workload - this day happens every year after all!)"