Roko Health Club

"Recently joined Roko. Fab gym with great equipment to suit all needs. Absolutely love the classes, the Trainers are a credit! Massive shoutout to Alex who always pushes me to do that extra mile! Spa area is lovely!"

"Started gym at the start of January. Clean and tidy gym. Only thing i'd have to say so far and not entirely the gyms fault but they could look out for it a bit more and either ask people to put them back or put them back themselves, is that people don't put their weights away. For me who's small and not that strong, this is a problem and hinders my workout and my confidence. Apart from that so far it's good!"

"Such a good gym and health spa but very inconsistent with the cafe opening times. Not good at all. Turned up at 4.50pm and it’s closed. What is going off? Used to have a board that stated the times that it is open and even that has disappeared."

"Don’t waste your time or money! I initially came in for a weeks guest pass, in that time I accessed the pool and some gym classes. I really enjoyed the classes and decided to join after being told the communication from reception/ sales team would improve shortly as they’ve had staff turn around. Once joined, the communication didn’t get any better. The app wasn’t working and I couldn’t get onto classes that my friends could, I tried over 15 times across the day to call through to reception and I couldn’t get through at all. I was then emailed stating I have guest passes to use, I informed them of a friend who wanted to use, they contacted them and set it up. My friend got her dates mixed up and tried contacting them to make it the following week but nobody answered the line. Myself and my friend tried calling several times across a week, emailed 2 people in sales and still no response. The same person later emailed again telling me I had guest passes to which I informed him that he hadn’t even responded to my last email. I signed up for a 3 month membership and put a cancellation in straight away as I was waiting for another gym to open closer to home. That gym has been delayed so was looking to extend out of convenience, membership contacted me before I had chance to talk to them. They said they had some deals I may be interested in and surprise surprise I got no response. Almost like it was a tick box exercise for them. The communication is SOOO poor, considering I pay £65pm, I’ve had better service from Pure Gym at a quarter of the price. I’ve made my thoughts aware, I filled in a survey from the general manager 2 months ago and didn’t hear anything back. I enjoy the classes but the spin bikes are falling apart. Every time I go another one breaks. They’ve broken on me mid class. The building is run down and tired looking. I’m not even sure the studios have aircon- if they do it wasn’t used in summer. The only good thing about this gym is the class instructors. The ones I have met have been great! Nobody else is friendly, reception are always talking to other staff members, its rare if you get a hello. It’s not the experience you’d expect from a health club, you’re better off at your local leisure centre."