Home Emergency Assist | Home Emergency Cover & Insurance

"Appalling service. Would be giving zero stars if I could Spent an age on the phone attempting to get them to come out to an emergency , broken down boiler. When I finally got through the wait time was over a week. With an elderly person in the house and -8 temperatures. I ended up paying for an engineer to attend. Home assist would not refund my money. Now I have a leaking water tank, am paying nearly £40 a month for complete cover but apparently not complete enough for them to come out. Have sent an e mail (as given up by phone) to cancel my policy and they have the nerve to ask for £35 admin fee. You have got to be joking ."

"Just spoke to Carla to renew my policy. Lovely girl. Really helpful and went through the requirements really well and friendly. My mum has used her policy with this company and they were brilliant."

"I would leave 0 stars if that were an option. My boiler broke in December and this company were unable to send a plumber at all. As the temperature was -8 degrees I sourced my own plumber to fix the boiler as advised. I sent the invoice which I had paid for reimbursement minus my excess. To date I have received no payment despite several phone calls. Today I have emailed and asked again for payment. Failing that I will be contacting the ombudsman and filing a claim with the small claims court Lim Emergency who deal with them are equally useless and have been copied in to the email"

"It's nearly been three months now. I'm still waiting for my toilet to get fixed. This company is ridiculous. I left British gas cause of the same issue. They're happy to take your money but not doing any work. Plus there phone line they never answer unfortunately. I Rang them many times and waited two hours and still no one answered. I got fed up and hanged up. Avoid at every cost"

"Where do I start, this is frankly not a Home Emergency product. I have held a policy for just over a year now, initially I was tempted by the wider range of cover at a more competitive rate. It’s important to understand that a different company administers your claims and that’s where the problems manifest. During the first few months, the service was fine and response rates acceptable but more recently, I have raised three separate claims, none of which have been responded to. Logging a claim doesn’t address your problems, they go into a holding pool to be reviewed at a claimed 5hr window. That is simply unacceptable in the case of an emergency. All three of my recent repairs (major electrical and boiler) have had to be repaired by myself using other services as I was never contacted in several days let alone 5hrs. Quite frankly, I was considerably better off with my previous supplier. They were more expensive but never had an issue getting repairs arranged."