Leaders Estate Agents Nottingham

"I am a current tenant with Leaders Letting Agency in Nottingham. Leaders are completely unprofessional, rude and incompetent. I live in a student house with three other nursing students. Leaders have left us without warm water to any tap from September until March, and no warm water in the shower for a month - and yet to be resolved with multiple complaints made. We had a leak from our shower into the kitchen that took 6 weeks to be resolved, but resulted in a cupboard below to go mouldy causing the contents to also be mouldy and unusable and this too is yet to be fixed despite constant complaints. We had our management keys taken from the branch without our permission, and was told they hadn’t had them since November until January and again in March a contractor informed us Leaders again did not have our keys and gave them to a contractor without our permission. We have had multiple different property managers, and are currently left without a property manager meaning we are having even worse communication. We have had numerous issues with Leaders regarding communication as they persistently pass us between staff members and do not communicate with each other leading for issues to be unresolved. We have sent emails to the customer care team, as stated per their formal complaints process, as well as branch manager and have received no response or a dead end response, and it is completely unacceptable. Leaders will promise a call back but will never call back and you will be left chasing them. Even before moving into the property we had endless issues as they would assure us everything had been complete and then contact us stating we had outstanding tasks we were unaware about. They were happy to take our deposit and our money and leave us without any update on further steps. We were calling multiple times a day chasing them to find out what we need to do. They moved is in late to our property and we still had to pay for those days we were not in the property despite it being their fault."

"The customer service was great from when I initially enquired about a property! Theo helped me and my group of friends look for a 4 Bed property and was extremely patient with us whilst we discussed/decided what properties we liked or disliked. Nottingham Leaders was very professional and I never had to wait for lists of new properties or answers to a questions they were very quick to respond and met all our needs for our property :)"

"Absolutely appalling service from letting department. Happy to take tenants money and never inspect the house. Not habitable. Repairs never acted on without endless chasing. No action taken when communicating with the landlord. Only began to interact when council undertook inspection reports. Palmed off through complaints process too. Shocking service and shocking property - steer clear and find a better letting agency. Manager avoids all contact. The 5 star reviews are a laugh - most of the staff mentioned have left, probably written by family members. And interestingly only 5 stars or 1 star reviews - no middle ground - very suspicious!!! And the replies to the 1 star reviews are all exactly the same bland brush off. (Wouldn't let me leave a no star review!)"

"Just wanted to say a big thank you to Theo for finding me the best tenants. His customer service was outstanding and he helped me get everything sorted for my new tenants. He kept me updated on a daily basis and helped me with any questions or worries I had. He was very polite, friendly and had a very warm manner. He was very knowledgeable. I was definitely happy with all his help. I will definitely be using Leaders again and will also highly recommend to family and friends. Thank you Theo and all the best."

"Tom Hallam has been super helpful in assisting us swiftly with renting a property in Nottingham that we were interested in. We were having great difficulty finding somewhere to live, and had a tight deadline for when our new jobs start. Fortunately upon contacting him regarding a specific property in the early evening a couple of weeks ago, he understood the urgency of our needs and told me the exact steps we would need to take to secure the property and not be in danger of missing out. He swiftly sent a video tour, and after some great communication and prompt action from us, we had finally secured somewhere to live, all in the space of a couple of hours. Such a huge relief! He's also been helpful with assisting with an in-person viewing and answering other queries we've had before we move in. Thanks guys!"