Argos Belfast Forestside

"I have to add to peoples bad experience. 2 queues for collection and I was in the first q and ignored for 10 mins. The guy with the glasses, not the younger guy needs to be retrained in customer service. No stairs from me, horrendous. To add ordered a item for collection and it was delayed 6 days which meant had only 1 day to collect rather than the usual 7. When I tried to pick up on the 8 days I was told it would be sent back and couldn’t get it even thou it was there. Argos policies are seriously flawed!"

"Very helpful staff. No waiting on purchase either. Saves a trip into town too so a welcome addition to Forestside"

"Head office need to educate the store management and staff on the Consumer Rights Act 2015 and honouring warranties. I returned my faulty product three times with the receipt and each time quoted my consumer rights. Each time they fobbed me off to the manufacturer even though it is the retailer who is responsible. When I phoned Argos HQ they told me that 'some stores take a different approach'. Unfortunately for Argos consumer law is not something you can pick and choose. Thankfully Argos Holywood Exchange did a straight swap and their well mannered staff member even commented that the Forestside branch is renowned for not honouring warranties. Sort it out."

"Brought back a scooter which was £250 to argos forestside. Before I even had it on the stand to show it had stopped working, the woman with glasses, working Saturday morning, 28 February 2022, said not to do it, she would not deal with any complaints for any item purchased 370 days ago. She gave me a phone and told me to ring the manufacturer as she would not have anything to do with the issue. And when I had the phone? She stood and laughed with her colleague about it. Actually. Treated like scum, while my two children had to watch. I cannot emphasise how much you need to avoid this branch of argos."

"Argos managed to send a delivery driver to me without my order: a very odd conversation on the doorstep and a waste of a day. Rather than resend the item, Argos marked it as 'returned' and kept the delivery charge. Now have just wasted another day after being told to be in for the delivery between 7am and 9pm (!) but they decided to just not turn up this time and only let me know at 10pm. They have refused to deliver to one of their own stores to hold items for us. Their help chat system likes to use smiley emojis which is unhelpful when you are trying to find out why their delivery system is so utterly inept and bureaucratic. Would not recommend and would not use again. Would give 0 stars if I could. :)"