Coast & Country Cottages

"All very automated - not a great customer experience Nice properties, but if you're looking for a personal, friendly and informative service, look elsewhere. Plenty of other companies providing better and a less pricey service Evidently a company going through the motions of being taken over by a larger entity - it's all admin, automated emails, reminders, notices, rules & regulations etc. Important stuff I 'spose, but not really nestled amongst any niceties or offers - received my check out instructions the morning after I arrived at the property hoping that I'd had a relaxing break! Other comments on here ring true about the general way these guys do business"

"Be very careful when dealing with Coast and Country Cottages. I paid a deposit for our accommodation 11 months in advance. Just as I was about to pay the final instalment they cancelled our holiday as the owner had sold the property on. The new owner did not want to let the property out. The contract protects Coast and Country and clearly they were compensated by the new owners. We however were merely offered the opportunity of booking one of the few remaining (poor quality houses) that did not meet our needs. Company couldn’t care less that we had been cancelled. They couldn’t even offer a small sweetener for causing us so much grief. Not even a small discount for the following year. I will never use this company again as they have no idea about customer service. It’s just about them getting their commission. Out of interest we booked with Forest Holidays and stayed in a Forestry Commission log cabin which was much better."

"Had a lovely stay at one of their cottages back in 2019, the cottage itself was brilliant. Unfortunately they decided to keep back £50 of the deposit to pay for a deep clean as they alleged we had been smoking in the property and that as a result all the furniture smelt of smoke and needed a deep clean. Absolute RUBBISH!! Yes cigarette butts were left in the bin, however they were not smoked inside the property AT ALL... it would be difficult to smoke in there with the smoke detectors present. Sent several emails and letters to coast and country and received no response at all. Not impressed. Booking ref 3B36N-19-EN"

"I've used Coast & Country Cottages for several years now, and have always had a brilliant experience. Their properties are always of a good standard and their team based in the area have been helpful whenever we've had (minor) issues. I would be happy to recommend to anyone."

"Coast and Country Cottages unilaterally cancelled our fully paid booking just 3 weeks before our planned holiday, with no satisfactory explanation. Their approach was offhand - customer support has gone downhill since Sykes Cottages took them over. Alternative accommodation was offered - but it was ten miles away from Salcombe, so useless. We found a reasonable (but pricier) alternative ourselves, - no thanks to CCC. We have been a regular customer of theirs since the last century but they will have to improve greatly to retain our business."