The Spa at Beckenham by Mytime Active

"Awful, awful gym! If I could give 0 stars I would! Standard membership is £48 a month, so you'd expect a minimum level of decency, compared to low cost gyms, but it's the total opposite. The gym, toilets, changing rooms and showers are dirty. The reception staff is unable to answer any question more complex than what's the time. Management is appallingly rude, and displays a very unpleasant attitude as soon as you approach them to speak, as if they're already bothered you want to speak to them. If you email them, asthey often advise you to do, they never answer. This place doesn't know the concept of customer service! I got a way better service in Puregym when I paid £25 a month. If you can go to another gym, don't go here!"

"Did my first ever Aqua aerobics class today and I was pleasantly surprised, I wasn't the youngest there! A great work out and loved the tunes."

"Absolutely terrible, the gym is not spacious people there have low energy no enthusiasm, Puregym has more class, people know how to have a laugh in my opinion. The Spa is definitely hanging on by a thread."

"I’ve just gone to book swimming and it’s gone from £6.30 for 1 hour which is already expensive, to £7.65! Absolutely extortionate. How can you make that jump and charge that much for 1 hour of general swimming, further putting pressure on peoples finances during the cost of living crisis everyone is facing at the moment. Goes to show the lack of care for long term customers & the pure exploitive money grabbing attitude you have. If anything companies should be reducing prices & be less profit focused during these difficult times, that would show members you care & ironically enough probably increase your profits. Me, my family & my friends will not be paying this."