Westcroft Leisure Centre

"I'm a new member. I've been to some classes. The booking is challenging. You have to watch the app consistently either to get into a class or to not get charged. I think I've cancelled and I get charged so I'm unhappy. I either need to constantly be watching the app or not take classes. The classes are over crowded as they do not have enough, so might not bother anymore. The positive is the gym is clean, a good facility and close by. The negative is it's hard to access and overcrowded when you do. Might cancel if nothing improves."

"The sales team are amazing- Jack, Jenna and Jay! The centre as a whole is amazing too especially the lifeguard Riley (always helping and supporting customers) just an amazing centre to go to! Also Rhys from Sales!!"

"Fantastic pool and nice complex. Unfortunately the swimming pool changing rooms were filthy and had tiles missing from the ceiling. Also the 20p charge for lockers is such a ridiculous system. They even have a sign on reception saying they don't have change for lockers. So many people got caught out while we were there."

"My first time taking my little one swimming he is 5 months, and I was a little disappointed. The first part was my mistake although I think it could be a bit more clear. I booked onto public swimming thinking this was including the baby pool (teaching pool) but I didn’t know you had to look at the little description to see that it says if the teaching pool was included. So the teaching pool was opening at 1 and we was booked onto the 12-1 session we gave the main pool a try but was far too cold for a baby. Our bags were in the pool side and whilst my friend was in the pool with her baby I got out and went on my phone to book us onto the 13:00 session and the lifeguard turned round to me and he said no phone on pool side so I said ok and put my phone away and spoke to my friend and bare in mind he is half way down the pool, can’t hear my conversation and I wasn’t making any contact anywhere near his direction he turned round to me rudely and full of attitude and said sorry what was that and I replied I was talking to my friend and he rolled his eyes and turned back around. This then just put me in such a bad mood and we just got out got changed and went home. It completely ruined my first experience taking my little one swimming and I’m not sure if I was to return or not."

"Welcoming staff, friendly atmosphere for swimming or gym activities."