Beaverbrooks

"We ventured into the Guildford store a couple of weekends ago on a busy Saturday to find my mother in law a birthday gift. From the moment we entered we experienced wonderful customer service from Max. She was personable, professional and polite - offering us a place to sit down and drinks. We were asked what we were looking for and then Max brought out several options for us to look at which made the shopping experience very pleasant for us (especially my husband who doesn’t particularly enjoy shopping). When we had decided on a beautiful pair of earrings, it was gift wrapped beautifully which definitely saved me some time and Max also gave us a gift receipt which was handy. All in all the experience from start to finish was fantastic - you really do feel like you’re being looked after and for this we were truly grateful. We will definitely be back again to purchase Christmas presents from here and hope that Beaverbrooks keeps up the great service! Thank you Max for your kindness xxx"

"The most amazing, personal experience choosing my wedding day earrings. Staff were so welcoming and so kind. An extra special thank you to Alix she really made me feel so special. she is an asset to an already lovely team!"

"Everyone was super welcoming and so lovely to us, made us feel really special and offered us a glass of prosecco too. It really was a lovely experience and really made it that much more enjoyable and special, as we werent expecting the extras like that either. Fleur was brilliant - so enthusiastic and charming about our engagement, wedding and our rings. She was really helpful and listened to what we wanted while also offering alternatives to think about. We both bought our wedding bands that day and would highly recommend this store to others as we honestly couldn't fault it. It was perfect. The jewellery is great quality without the ridiculous price tags, you can still pay a fortune if you like or are very specific about what you want, but they have stunning options at really reasonable prices, which is exactly what we were looking for, and we both got platinum, and mine had diamonds and we only paid £2100 in total which I think is bloody brilliant! Thank you to the Guildford team."

"Had the pleasure of visiting the Guildford store this weekend. To purchase a watch for my “significant “ birthday. We were warmly met by Alix who very patiently made numerous trips back and forth as I tried many different watches from multiple brands. Until I finally made my selection. Alix was great, she explained the differences, offered advice when asked but didn’t try to sway my decision in any way. In fact we interacted with 2 other members of staff Jonathon and Victoria and all were great. In short Alix made the purchase (as it should of a luxury item) a very pleasant and memorable one. A credit to Beaverbrooks and the Guildford store will now be our go to store. Thanks for the great service."