MotorCycle Direct

"Absolutely disgusting service! Do not waste your time insuring with these guys. They’ll rob you blind. For reference I had my motorcycle stolen and have been forced to pay out more to the insurance than I have ever paid for the bike. On top of this I’ve been ill in hospital and had no access to my emails & motorcycle direct decided to only send me one email regarding my final payment, never emailed or bothered to call me at all, then sent out a letter to greet my from my release charging me another £25 on top and send to debt collection without even bothering to contact me via phone at all during this time to find out why I’ve not been in contact. They’ll take every opportunity they can to take your money. Stay clear, go with a better company. You’ll thank me later"

"Unreasonable terms and charges Set the policy using a comparison site 22 days before it would start but needed to cancel the next working day, £40 cancellation charge in the 14-day cooling off period. The reason for the cancellation was due to the comparison site auto-filling the wrong NCB information. Said site then quoted £220 with the correct information, but during the web chat they quoted £326. I was told that I should have read the small print. Be warned! In addition to the cancellation charge they also don’t refund the policy set-up fee (not sure of the huge cost incurred here). So a total of circa £55 was lost on a £115 policy! I will steer clear of this organisation in future."

"AVOID AT ALL COSTS!! I've been insured with these cowboys for around 14months, Sold the bike I had insured with them yesterday, cancelled my policy this morning, expected to pay £40, oh no £85!! Read the small print they charge you the full price for any extras you added on when you built your policy, my policy was only £150 for the year, ROB DOGS, I sincerely hope the money chokes them, also I was on hold for 31 minutes, AVOID the cheapest is not always the best."

"disgusted . called for simple address change and wanted £40 admin fee(fair do) but another £60 for the premium. its a quieter andmore secure spot than previous . they cancelled my policy when i said id call again to discuss and now want £100 for the cancellation they initiated ."

"Took out a policy, agreed to their price as stated on the online quote, accepted and paid in full, then received a phone call the day after to say they are cancelling my policy because they sold it to me too cheap - Complaint raised and have to wait 8 weeks to be contacted, their 8 week timescale takes me 7 weeks past when my policy is due to start - they say they can insure me in the meantime for £200 more? Absolute joke."