Voo Vets Surbiton Hospital

"Uncaring, unprofessional and not particularly bothered with the enquiry they are dealing with (from a potential new client).. Whilst I was speaking to them (as a potential new client) the lady spoke out loud (maybe to a waiting area?) "don't worry guys, I'll be with you in a minute". Totally unprofessional and laughable. I wouldn't trust my pet to this place if he was on his last legs. Our pets are a business spinner to this practice, nothing more ."

"Such a friendly and helpful team at Voo vets. My dog had sickness and Diarrhoea and I’d literally just moved to the area the day before calling. A different local vet said they had no appointments and couldn’t help which was disappointing. From the first call the team at Voo Vets were super helpful. I was registered straight away and given some advice before getting an appointment. After a couple of appointments my dog is feeling much better after being prescribed a new type of food. Really great team."

"I would strongly advise to consider a different hospital for your beloved pet. Not only did my 17 year old cat suffer a dislocated leg whilst in their care they forgot to cremate him and left him in a fridge for a month. When this was reported they offered a 10% discount like I was complaining about a torn top I bought for m&s and then demanded payment. When the vet reported the dislocated leg she fiddled about with it which was extremely insensitive and still stays with me to this day. Although they denied responsibility for the dislocated leg they advise they’d asked all staff in training to be more careful in future. I have since moved vets"

"Very poor communication between the vets and receptionists. One receptionist tells me one thing, then another tells me something different. It feels like they want to take you down the most expensive route possible rather than whats best for the animal and client. It's just a business to them and it shows. My cat is like my child and Ive found my experience there has been quite upsetting."

"Very disappointed with our recent experience here, from the very beginning it was all about money and not the care of our extremely unwell cat, after being taken in for an emergency appointment (but still had to wait 20mins) and agreeing to take bloods and get our cat on a IV drip it took over an hour to actually administer and complete (after being asked constantly about who was paying and had to sign a consent form after being sent home leaving our boy there with no mention of anything needing to be signed) unfortunately we didnt get the news we hoped for and it was agreed to lay him to rest. The first thing that again was made prominent was the costings, after receiving a copy and pasted email about the costs (stating another clients pet's name) they also seemed to be surprised that we wanted our pet carrier back but had also done paw prints which was a nice touch. I could go on in further detail but to be honest there was so much its not worth us keep thinking about it, it was a horrible day made 100 times worse by Voo Vets. We just felt that there was no actual care at this branch what so ever, we we certainly never be recommending or going to Voo Vets again."