LloydsPharmacy 51 Crown Way, Lillington, Royal Leamington Spa, Leamington Spa CV32 7SH

"On 19th January I booked online ( Lloyds Pharmacy website) an appointment for a Blood Pressure check on 6th March at this Lloyds Pharmacy in Lillington. On 5th March I received an appointment reminder from Lloyds Pharmacy. On arrival on the 6th March I was told that they no longer do Blood Pressure checks and hadn’t done so for a while. I explained I had been sent a reminder the day before! When I got home, I looked again at the Lloyds Pharmacy website which showed slots available for a blood pressure check at Lillington in the afternoon of 6th March and for the rest of the week. My summary is Total Confusion. Rather than helping with Blood Pressure, Lloyds Pharmacy has given me blood pressure. Avoid."

"After using this pharmacy for over two years to collect my sons critical medicines the service in the last 6 months has gone drastically downhill. We've had error after error along with mistakes that have cause untold delays. Staff seem incompetent and unwilling to help and the main pharmacist is rude and obnoxious when dealing with issues and complaints - to the point where she told us we should look for another pharmacy. Lloyds being a national chain should invest in customer service training especially when it comes to being apologetic and rectifying mistakes. We are moving pharmacy as we speak. Avoid at all costs!"

"The staff are so rude in here. No compassion when most people who are in a pharmacy are feeling under the weather. Try to avoid. The other Lloyd's pharmacy in town is brilliant. Lillington pharmacy is much better!"

"The service of the staff and dispensing staff is appalling. They do not read prescriptions correctly or at all in my case and give out incorrect information causing unnecessary stress and inconvenience which armed with two young children is really not ideal. On top of that they all speak over each other so there's never a clear message between them. Created a very unnecessary and stressful situation for me on top of a worrying time already all because they did not read a prescription - to the team at crown way, a little bit of accountability can go along way."

"Absolutely appalling service and attitude of the staff is just awful! Sent my partner to pick up my son's prescription for them to say it's been returned to the doctor as it wasn't collected and it's been there since Monday.. untrue as we had only called them that morning which was Thursday(17-11-22 and the prescription had been sent. It made it worse as when my partner stated that it couldn't of been since Monday the girl behind the counter was really rude and laughed then walked off. Very unprofessional service will not be going back to this chemist."