Trespass

"Disgusting customer service. Would not accept a return of unworn boots because of minor scuffing (duh, they're boots, people try them on in store) and "I'd clearly put the tags back on" (I have no idea how you'd do that). Extremely rude lady then pretended to phone the area manager, as if this was a rehearsed routine. Meanwhile Mountain Warehouse accepted my return of boots that fell apart within a month of use. I'll be going there in future."

"Two visits in two days dealt with Denver and Emily both were fantastic and went above and beyond. Thanks"

"Bought walking boots that said on box and tags that they were waterproof. After 1 short walk they let in water-wet feet ++. I went to return them but they would not reimburse me at all, I had to buy something else I did not require. They obviously do not support their product at all. Terrible service-so please avoid this store. I also want to state that there was a very rude lady (Lady !!) who was ignorant and displayed tactics that seem to be rehearsed, and to boot (sorry -pun) she lied to me (I will not go further on that, but I was disgusted ) ps Keighley,Yorkshire store. Shop elsewhere."

"Went here during the sales and was very impressed with the pricing and quality of clothes so will definitely be visiting again in the future."

"We are a mental health community organisation. I occasionally suffer with social phobias. I pushed myself to visit Trespass. The store is laid out clearly and the staff are really friendly. Vicky helped us out with some camping chairs for an event we were having. Vicky was lovely and very approachable. The prices are reasonable too. Nick."