Mrs Potts Hostel 109 Saint Mary Street, Cardiff CF10 1DX

"Very comfy beds, practical installations and helpful staff. Not exactly the option if you’re looking for a glamorous stay, but definitely worth the price. Didn’t run into any of the trouble mentioned in negative reviews."

"Got there and they’ve just put me in a basement room (which I did not book) that room was no better than a group prison bunk. (Broken windows, exposed piping, smelly) made me pay extra to get into one of the rooms they advertise, which was in an awful state, (cracked window, moldy window, ancient mattress, floors falling apart). Staff were also unprofessional and combative when I voiced concerns. Desperately needs updating"

"Stayed over a week due to waiting for my new property to be renovated. Unprofessional staff on sight Paid for a room as advertised and was put in the cheaper room which they dont post pictures of for obvious reasons (descusting) (smelly) after being told my room was full after spending over £100 I would expect some sort of common curtesy. I.e similar room with privacy curtains USB and reading light (monies worth) I was Woken up at 3am by drunk "room mate" who brang a street worker into the room who later threatened me. Unable to return to sleep and very uncomfortable in the room I resided to the room which I was told was full but to my surprise was empty. No response from staff after explaining via WhatsApp Very Very disappointed and highly regret my stay Bunk house is just a couple doors down which is cheaper and in my opinion is run better for paying guests in mind."

"Disgusting experience, from blood on the walls and on every blanket and bed too waking up to finding a member of staff staring at me, absolutely vile place, I even found a bottle of flem in a draw( which was also full of trash) I slept in a van the night before in -7 weather and honestly had a better sleep. Screw this place it's rancid (Joe is great though keep up the good work brother)"

"It had its pros and cons. Very central location, perfect for exploring the city. Easy to come and go as you please. When we got there there was a problem with our booking but the staff was very nice and managed to get us in a room still. However, the building was quite run down it definitely needed some work. The beds were comfortable and charging ports was a bonus but there were some stains on the beds. A big no no for us was a staff member randomly, uninvited walked in our room at 9am were some of us were getting changed and one was still asleep. She didn’t even knock on the door! We were angered by this as it was a huge invasion or privacy. The room was okay but it was very humid and not the cleanest. The shower was nice but the toilet was terrible!!!! It was a convenient place to stay but probably wouldn’t return."