Mercure Cardiff Holland House Hotel & Spa

"A good hotel in a great location. The staff were wonderful, helpful and very friendly. The beds were really comfortable, the rooms were a decent size. It was also really quiet, I wasn’t disturbed at all by noise from other guests. Having access to the pool and spa was a fantastic extra."

"Nice big room, bath and shower, big TV, fridge. Pool looked adequate, but didn't use it. Great location, 5mins walk into town centre. House keeping were a bit keen on morning of checkout, didn't have to leave until 12midday, but got 4 knocks between 9.30 and 11 am. Guessing the hotel was fully booked that day. Overall a good stay at a good price. Would definitely stay again."

"Visited for a spa and afternoon tea day. Customer service was amazing all day! The pool area seems a little dated and could do with a bit of freshening up. Not enough beds as people were "holding them" but didn't use them during the time we were there. Afternoon tea was delicious, scones were so fresh they were falling apart. Could perhaps do with a bit more privacy, we were in our robes with swimwear eating in the same place as a group conference at the time. A bit awkward I imagine for both parties, perhaps a privacy screen could have been introduced but that's me just being pedantic. Again service for afternoon tea was amazing, couldn't fault it. I had a full body massage and this was amazing! I'm sorry I can't remember the name of the masseuse but I think she found every knot in my back! Worth every penny with the relief from having a bad back for a bit. Fresh iced water provided in the treatment area and tea/coffee provided. Again being pedantic, maybe a fruit juice would have been nice for a little flavour but that's me just trying to find some additional feedback. The relaxation room was #bliss ! I could have quite happily stayed the whole time in there! And visiting at Christmas time, the Christmas tree was a bonus ! Overall absolutely loved my visit and would highly highly recommend!"

"Breakfast good, evening meal way below worth having. Slow service, crispy chicken was crispy not just the skin it was dried out. Fish was poor quality and the skin not removed so spoilt the taste. Chips were under cooked. Reception Staff warm and friendly. Room really good. Location great. Would come back for sure but eat out for evening meals"

"A stressful experience! Our first spa trip. Reception staff ignored us for 5 minutes at check in while they worked on their laptop, then reluctantly handed the room key over with no explanation or welcome to the hotel. We’d booked for a dinner, lunch and spa treatment. The receptionist booked us in for dinner and told us we needed to book our spa treatment at the spa. Found our own way to the lift and guessed what floor we were on based on the room number. When we got to room we found it was dirty and outdated. The bathroom is full of cracks and the door is in a state. There was a mini fridge but it was empty. I think there were good views but it was hard to tell through the filthy windows! Then I tried to get back downstairs to the spa- a big mistake as all the lifts had stopped working! Walked down all the stairs to find that they only went to the external fire escape. After about 20 minutes I found a working lift. The next day we had lunch and a spa treatment booked. The robes provided were far too small, and when I queried this with the spa I was told to ask at the downstairs leisure section.. which was unmanned. We had preordered our lunch for 1pm as instructed. Our sandwiches did not arrive until 1.30pm, however my wife’s cheese and ham sandwich came with pickle on which was not on the menu. When queried we were told that the menu we were shown in the spa was wrong, as some sort of implication that this was our fault! We then waited another 15 minutes for a replacement sandwich which did not arrive. We gave up and went to Starbucks! After this we didn’t go to the spa as we didn’t want to interact with the rude staff any further. A waste of money, we will be warning our friends and family not to come here!"