Richmond Clinic 172 Caerleon Road, Newport NP19 7FY

"Today I was informed via a very polite receptionist that doctor said I can no longer have a skin medication that I've been on for years as it should have only been an 8.week course. Why then did they keep giving it to me? Also, a doctor increased my bendrofluazide from 10.mcg from 40.mcg at one time and it was the pharmacist at my local chemist who advised me that I should go to my doctor's immediately as he'd never heard of such a high dosage and that it could affect my kidneys. I'd been on this dosage for 10.months."

"Would give 0 star if I could. The receptionist are exceptionally rude. Today I was told they are closed and I shouldn't be phoning them as tomorrow is bank holiday... I got a 5 minute lecture why I should not call them on a day just before bank holiday... I am sorry but this is my right to phone the GP surgery when I feel I need advice or need to see a GP I shouldn't feel bad about as I am paying NI this is the least I think... You have many posters patients do not abuse us, but what about us how come you can abuse over the phone straight away or even in face like you really couldn't care any less! I had enough of this surgery. The GP's are great but receptionist are disgraceful! Paying NI for what? These people wages?, and all you get is abuse from staff! You shouldn't be scared getting abuse because most of us are very much knows we have to treat you to be able to get anywhere appointment wise, it's us have to be scared to get abused by the NHS staff for using these services!"

"Very rude Receptionist and they do not even bother to help. I called yesterday and i've been told to call today at 7:45 . I was calling constantly until 7:50 and the speaker was saying that is closed. After that was saying is busy and they picked up my call at 8;07 and guess what?! No more appointments for today. Absolutely ridiculous!!!!"

"Never had any issues with Receptionists, Doctors or Nurses. I've been attending this Clinic for 28 years. Always received the best treatment and always find everyone amicable and helpful."

"First rate surgery and staff. Have patience when seeking an appointment and the time has always been acceptable whether for an ‘urgent’ appointment os general appointment. We’ve always found the receptionists to be welcoming and helpful. Doctors and nursing staff have our respect."