Coulsdon Pet Centre

"If I could give no stars I would, I been here a handful of times found the woman in there so rude on every occasion also told me to shop somewhere else as I confronted her about the way she was speaking to me when all I wanted to know if my order had come in."

"Terrible customer service rude swears at customer's get orders wrong lies about products and then say they don't sell what you ordered but are quiet happy to charge more than standard price then give you wrong item . STAY AWAY"

"Ordered cat food through amazon on 20th Feb and still hasnt arrived!! DHL tracking just keeps saying its still in transit even though delivery date has well gone past. Will be requesting full refund through Amazon as ordered through a reputable company now with next day delivery!!"

"Interesting polarisation of past reviews but I have to take as I find. I was only looking for advice and was upfront about the reason when I popped by. The shop manager was extremely helpful and spent a good 20-25 minutes taking me through all the complications of raw dog food. As a new owner I had some pretty dumb questions but I didnt get the sense at anytime that I had outstayed my welcome. The Owner clearly had a depth of experience (with dogs at least) and was happy to guide me. I would be surprised if you get that level of service in Pets at Home etc but it is a relatively small shop, heavily stocked so if room to push your shopping trolley is a priority, its possibly not the shop for you?"

"What an absolute joke of a company! Sent incorrect product. Claims its to do with seasonal conditions of the product. lol They have deliberately torn the word "small" off the product label as the product was sold as large. I was actually reordering the same product i had had from them before. I have spoken to their supplier this morning and they have confirmed they have the standard large seed in stock and that i was sold the incorrect product. luckily you can buy bird seed direct from aejames.com website so no need to deal with these jokers. Really unhelpful and rude when i called today. stay away folks"