Holywell Tools Ltd

"Bought a drill from this company which was left by Yodel on my doorstep in a busy London street and was subsequently stolen (of course). So first of all they use substandard courier company. After this, Hollywell tools didn't answer calls, texts, whatsapps, emails or messages sent through ebay for help sorting it out. Didn't answer; didn't care. Eventually Yodel refunded the seller (as is their flawed procedure) after months of me chasing and Hollywell just kept the money, again not responding to any contact made. If you order from this company or use their services, you will receive no support or customer service (and probably no item). Just look at the other low reviews, see a pattern?! Reported to eBay, reported to Paypal. If you have similar experiences then report and eventually they will be barred from E-commerce sites like eBay and Amazon."

"I found this company very helpful and reliable. I asked them to help with some Christmas tools for my Dad. Nothing was too much trouble. Would definitely use again."

"sent the drill in a battered and tatty brown box, later to find out the drill is from a multi set! seller is oblivious as to why I was annoyed this wasn't stated in the advert/listing, and then to top it off the seller missed parts from the drill so I had to chase that also!!!"

"Advertised 1 drill sent a completely different drill, an EU (not UK) model from 2001. Bosch confirmed these facts as seller never replied. Didn't respond to return request or emails notifying issue, so Amazon refunded! At this point seller has still to respond re returning wrong drill!"

"Fantastic experience from start to finish. Being self employed and having a full schedule of work, I don’t have time to shop around. The guys at Holywell take care of all my needs so I don’t have to worry about anything. Always competitive on price and faultless service! Can’t recommend high enough!"