Six Gables Dental Practice Ltd

"Completely wasted my time and money. Last month I called Six Gables to say I had been recommended them by two colleagues who had teeth whitening and bonding and I wanted to arrange the same for myself. I was booked in for an appointment 1 month later, charged £100 and informed this would come off the cost of any future treatment. Yesterday I attended my appointment. The dentist was very friendly but had absolutely no idea what I was there for and proceeded to conduct a thorough check of my mouth including x-rays. I thought this was all part of the process before we discussed my cosmetic requirements but that was it - that was the end of the appointment. I asked about the bonding and whitening and was told we could discuss that at a second appointment, which I should book with reception as well as an appointment with the hygienist. No one had communicated to the dentist the reason for my visit. I thought that seeing as I was already there and had already paid them some money, I would see if I could get booked in quickly for a second appointment. I was able to book the hygienist appointment for the following week and tried to book a second appointment with the dentist but couldn’t get one until at least March. I work most weekends so have plenty of week days off. I went through loads of weekdays that I could do, all of which were fully booked or a day the dentist didn’t work until I realised that I was wasting my time. The point is that I already have a dentist and hygienist that I am very happy with but I was visiting Six Gables for a particular treatment. A point that was completely ignored by all the staff at this practice. No one there listens or cares, a point that was proven this morning when I courteously called to cancel my hygienist appointment. The receptionist asked if I wanted to reschedule, to which I answered no. I then asked that my information be removed from the system as I won’t be using them again. Do you think she cared why? She didn’t even ask. To put in to stark contrast how poor the service is from this practice, I have phoned my regular dentist this morning and have an appointment tomorrow morning to discuss the cosmetic work I require. I wish I had done that in the first place rather than wasting my time and money with Six Gables."

"I’m a life-long patient of Six Gables Dental Practice and cannot speak more highly of the service they provide. Rhys Thomas is an excellent dentist who takes the time to ensure all patient needs are met. When a vital tooth could no longer be saved Rhys ensured I knew all of my options going forward. When I decided on a dental implant, Andy Gardiner was the only man for the job. The whole process was exceptionally smooth and delivered with absolute professionalism and humour. I’m completely thrilled with the results and would not hesitate to recommend Six Gables for routine or private work. Thanks to the whole team."

"I never dreamt I would end up enjoying going to the dentist but after being with six Gables for over ten years I actually do. They are friendly and courteous and my teeth feel and look great now thanks to their dedication and professionalism. I am not wealthy but it is a great comfort to know that I am able to get the BEST treatment available at a very affordable price. I will always be grateful for that and I am fully convinced that every minute I spend there adds a years to how long I can keep my pearly whites"

"I have been with Six Gables Practice for 35 years, even though I no longer live in the Whitchurch area, I wouldn’t go anywhere else. No one loves visiting the dentist …but here they really do offer calm, friendly, excellent dental care making the whole experience as painless and as pleasant as possible. They will also always do their best to help in an emergency. Can highly recommend."

"I have been a patient of Huw Bowen's at Six Gables for about 18 years, and have always received excellent dental care there. The staff at reception are always friendly and helpful, and Mr Bowen is thorough and gentle (so important in a dentist!). I am never nervous about going there, as he and his nurse always make me feel at ease. During the pandemic I had a problem which worried me, but was hesitant as I did not want to bother them. In the end I phoned, and got an appointment very soon afterwards. I was given the same care & attention as ever. I would not go anywhere else!"