Hair lab Hair & Beauty Salon

"I came here on a Monday and there was only one hairstylist, Eventhough I made an appointment, I had to wait 20 minutes for my haircut which I had no problem with but when it came to my turn, the entire process felt very rushed. On the website, a dry haircut is listed for 30 minutes but mine was only 20 minutes despite the fact that I have fairly long and thick hair. I asked for a trim and some layers and with very little consultation, she proceeds to cut off 4 inches my hair in one chop. I was pretty shocked at how short my hair was after the cut. There was no checking in throughout the process and the worst part was it was clear that this person has no experience cutting textured asian hair. I highly recommend you go somewhere with someone who knows how to work with your hair. The hairstylist just kept brushing through my hair (pretty roughly as well, again she was rushing through my cut). When your hair is already naturally wavy, brushing though it and then cutting leaves it very frizzy and it’ll end up looking even shorter once it’s washed and back to it’s waved texture. Finally, the haircut was supposed to be 22 pounds and I’m a student so there should’ve been a discount but when I mentioned this, she was very reluctant to give a discount and said that because my hair is long, with a discount it’s 23.50 pounds, I have no problem paying that but it was not mentioned before which I think is fairly unreasonable. Overall, I wouldn’t recommend this salon especially if you have Asian or textured hair. The service was pretty poor and the haircut was unsatisfactory, I left feeling really unhappy especially since it took my a while to grow my hair long and she carelessly cut it without giving much consultation."

"Jenny was amazing during me first full body wax appointment. She made me feel comfortable and the waxing went amazing. Will definitely visit again! Highly recommend this place and Jenny for waxing, manicure and pedicure."

"Booked this last minute on the same day - I booked an intimate wax and a massage . Firstly, the massage was great. Very friendly professional. The waxing therapist was very friendly and she did say I didn’t have very long hair down there and I appreciate that I should have checked this before hand. I had a bit of a reaction to the wax but Sue did speak to me over the phone and reassured me about this which alleviated my concerns."

"Body waxing with Sue was amazing for a first timer, she made me laugh to take the pain off my mind. She is really great and friendly. Pedicure and manicure with Jenny, she is lovely and did a great job"

"I came here for some body waxing. Sue was really lovely and I felt comfortable and welcomed. Sadly, not all of the hairs in my bikini area (Hollywood) got removed and she left some sticky wax on my skin, so I had to do some clean up when I got home. Despite that, I didn't get a lot of irritation afterwards, which was good. All in all, it was fine but a little improvable. :-)"