Properts Solicitor Estate Agents 11 Beaufort Square, Chepstow NP16 5EP

"Lack of professionalism in general, especially in written correspondence from the estate agency. No idea what the solicitors are like, but likely wouldn’t use them after dealing with the estate agents there."

"If I could give no stars I would. Didn’t use these as my own solicitors - thankfully but they were sadly part of a chain of solicitors who held up the purchase of our new home. Due to complete that day and absolute radio silence from Properts, no response to phone calls or emails so unprofessional. Even if they weren’t ready they could have given a heads up. Personally I’d avoid and look elsewhere if you want a professional service and to not be let down on the day of and loose lots of money due to holiday and removals being booked. Absolute disgrace."

"Wasn’t granted permission to speak to a solicitor for the first month, only a “manager” who had 0 knowledge of conveyancing by his own admission, but repeatedly reassured me my case was simple and uncomplicated and I had no need to worry. This was incorrect. Finally received contact from a solicitor, who wasn’t even aware of the process this purchase needed to go through. Properts announced multiple times we were ready to exchange and complete, gave moving dates which triggered financially implicating actions including taking my deposit and mortgage funds, then pulled the plug and kept pushing back as they absolutely were not ready to exchange. I was left sleeping on friends sofa’s with everything I owned in storage as a result. Properts aided the other side to make amends, then invoiced me a further £900 for this work. I asked to discuss this cost, as I felt it very unfair I was being charged. Jane Propert agreed to discuss the day before exchange & completion. Before Jane managed to pick up the phone, she got her assistant to email and hold a metaphorical gun to my head, saying I pay it or they won’t complete my case…a couple of days to find £900, is that fair? Post-completion we tried to discuss and resolve this issue…the general manager has avoided my emails to arrange a call for 3 weeks."

"Wonderful service from all at Properts. We had never sold a house before and found it very stressful . From the Sales Team to our Solicitor and her Assistant they all put us at ease . They dealt with our sale with professionalism and a wealth of knowledge and experience . We would highly recommend them to anyone undertaking a sale. So very grateful for their help and understanding from beginning to end of the work they did for us. Thank you so much to you all. Denise and Paul Taylor"

"Thank you to Jane and the Properts legal team for helping us recently. Their communication was excellent and our minds were put at ease knowing we had Properts experience and knowledge to support us. Highly recommended!"