Cox & Cox Mail Order Ltd

"I wished i read the reviews before buying from cox & cox. Absolutely appalling company. They do not reply to emails nor answer the phone. I am still awaiting a refund, had zero communication from them its been 3 weeks. I will apply for a charge back from the bank absolutely disgraceful! ### Avoid this company at all cost. ###"

"Utterly disgraceful company. Spent 3 days on continuous hold. Never reply to emails or answer the phone. Have literally stolen £1500 from me for something ordered mid-November with a delivery within 12 days promise. Was told that it was sent, but the courier lost it. Then was told that actually it wasn't sent as the Manufacturer forgot to send it, to now being told that it wasn't even ordered in and that the manufacturer is out of stock until End-Jan, Start-Feb. Can't even contact them to complain about it. Will never ever buy from again."

"Do not buy from Cox and Cox! I bought a large light up 3 meter Christmas tree last year. Not cheap but I was very happy with it for the 3 weeks of December that it stood outside my house. After assembling the tree this year, it only worked for 3 days. My husband is an engineer and realised that the control box is faulty. Cox and Cox ( when they eventually answered my calls) refused to do anything! Their policy is that you have had the item longer than 6 months! I tried to reason with them that the item had only been used for 3 weeks, I obviously haven’t had a 3 meter tree illuminated outside my house for an entire year! They aren’t interested in the slightest. I asked for a replacement control box, but was refused. My 3 meter tree will now go to landfill! Well done Cox and Cox! Dreadful company."

"I received one of their direct mail pieces for 35% only to find out from the time posted and the expiry date of the voucher it could not actually be used on sale items. So when going on the website and specifically looking at their Christmas range, which was advertised on the direct mailer, every item was on sale so therefore made the discount unusable. I contacted their team showing them the letter, accompanying T&Cs and the fact their website had a sale on during the time this direct mailer had been put out to us (and the wider public). The team thanked me for highlighting it and communicated they hoped we purchased something regardless and had taken advantage of their 10% code that was already advertised on the website. I requested that I'd like to have the 35% code that was sent to us actually honoured and as it is technically a misrepresentation from a marketing perspective that we have a new code generated for us to use for our desired purchase. I had a response but unfortunately I was met with a solid no, no further discount and I should sign-up to their newsletter for future promotions. Closing the service gap and honouring your marketing should be standard. It clearly is not a priority for this company, it's a shame as on the façade it looks quality but the quality soon disappears when there appears to be issues or challenges presented."

"Don’t buy from Cox & Cox! Their pretty website and brochures are a facade to an awful company. They make it impossibly difficult to arrange delivery of your product. On receipt of the painful delivery, the product is damaged. Cox & Cox said they would arrange a new one to be delivered and the faulty product to be taken away but they never did. I then requested a refund, but have been told a refund will only be given on receipt of the product and they STILL have not arranged collection of the product. I’ve said to customer service I don’t mind if it’s not collected, I’ll put it in the fire, but they STILL have not provided a refund. This has been ongoing for 6 weeks for a console table. Do not use this company. They sap away precious time from your already busy life and steal your money."