Yodel

"Just poor service all round. Delivery was scheduled for Thursday and was out for delivery out of the blue Wednesday. I was working from home so no problem. I received an email said it was delivered but yet no knock at the door looked outside nothing. Customer service Yodel said it was delivered to the correct address. How? I was here all day. Anyway I didn’t receive my parcel and now having chase for a refund. I would rather they tell me to collect from the depot for whatever reason. Because saying you delivered when you know you didn’t is just ridiculous. Customer service is useless too they said it was left with a neighbour , I asked which neighbour they don’t know to go and ask every neighbour. Then I received a email from customer service saying it was delivered to the right address. So which is it a neighbour or directly to me even neither took place. Yodel becoming worse than Evri. So now I have to check which delivery partner the companies are using before ordering to avoid Yodel. This is the second this year Yodel claimed to delivered and haven’t. Never have this issue with DPD or UPS. Even when Royal Mail strikes you know you will definitely get your parcel it will just be late."

"Customer Sevice is abysmal. I complained that my parcel was left at my front door in plain view of public. Instructions stated leave at back door. They looked into it and referred me to Amazon, the sender. They seem to think they can do what they want and tie you up in knots with a useless online bot. When I asked to speak to someone on the phone they gave me a phone number which is an automated tracking service. It would appear to be the same number for head office too. They do not want to really deal with problems."

"They lie about deliveries that never happened. Waited at home all day for a Yodel delivery. The website said the driver was 3 stops away, suddenly the website changed to say the delivery was attempted but nobody was in. This is a complete lie. No delivery card was left and I can see the roadside from my desk so know with absolute certainty no delivery was attempted. It is impossible to phone up to complain, the best they offer is a webchat service based in India. Update: Yodel are now saying my item is lost. More likely the delivery driver or depot staff stole the item. Their customer service is terrible."

"Used it three times so far. The first time à yodel staff stole one of the two items in the parcel, tapped back it and re-printed the label, the third time, they simply lost my parcel. But the worse is that they won’t tell me for 2 weeks it was lost. Their app is terribly difficult to use. The map doesn’t work. The chat to customer services is full of bugs and kicks you out randomly. Very important, THERE IS NO customer service phone line—only a useless bot which can only give you the status of your parcel. Avoid Yodel as much as possible."