DHL Express Service Point (Safestore Feltham)
Central Way, Feltham TW14 0AN
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM
Sunday:
10:00 AM - 4:00 PM
Photos
Location & Phone number
Reviews
"Although there is a desk with DHL signs the person behind this desk is unwilling unhappy to help with any questions you ask regarding sending a parcel or filling the booking for DHL. Disappointment"
"Very good customer service"
"Worst customer service ever. Person sitting on main reception desk avoided to give parcel back as I accidentally entered wrong address. They took it personally when I called DHL who immediately asked them to provide my parcel and refund. When I then asked that I need to send the parcel again to another address he gave a reason that it’s not possible as we just did the refund! He went on giving more excuses that the same card cannot be used again for payment, when I asked to use a separate card he once again said it’s not possible. It’s clear that he took it personally that I called DHL earlier and complained how unprofessional he was ! Will never coming here again. Pure laziness in this safestore by the individual. DHL has my formal complaint and will educate the agents here and organise a training programme. DHL agreed with me that the agent was wrong with what he did. Go to Safestore in Hanworth for DHL - they are way better and provide great customer service! In the end this is where I went instead."
"Good staff and quickly went through the process although beware there is no visible DHL logos as this a safe store location."
"Customer service is the worst one could get and there is no DHL sign out there as well. DHL isn't cheap and have name for it, i think they could do better then this before customer could have better off them."
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