KJ Cargo Services

"I’ve been using kjcargo for the past 6 years and I must confess, their service is awesome. Packages always come in time and intact…. I’ll always recommend kjcargo to others. Their service is unbeatable."

"Stay clear of! By far the worst business experience I have had with anyone in my 12years of running my business. We paid for a job that was delayed for 6-7 weeks, then to discover that they had not even organised collection of our equipment. We then requested a refund. We were told it would take 5-7 days (for a U.K based account to pay another U.K based account). Over 2 weeks has now passed and I am struggling to reach Kanayo. Clearly has no experience shipping large items, probably used to sending smaller items. If you enjoy stress and losing thousands of pounds, these guys are your best option."

"KJ cargo is a very professional cargo company. Very efficient, they do what they say.every penny is worth it,they crate,they pad ur item.they handle everything with care.excellent customer service too."

"Unreliable, hidden fees & poor comms. Do not use! I've had the most awful experience using KJ Cargo's services. I use a different shipper normally (County Cargo) but my friend recommended that I try KJ Cargo. The experience started off really great. I got whatsapp notifications for every item i sent to them, and then for the shipment, they sent me a tracking link with an invoice which i thought was a nice techy touch. I even commended them for the service so far, and proceeded to order more items to their warehouse for subsequent shipment. I was told my shipment was in Lagos and would be available for pickup on the 14th of April. I followed up on the 14th, knowing the 15th was a public holiday. I got no response. Finally a WHOLE WEEK LATER than promised and with VERY poor communication from their team (no response or late responses to emails, whatsapp and calls), I was told to come and pick up my shipment. I told them I requested for a home delivery, to which they proceeded to add extra charges to my invoice. Long story short, I ended up having to book and uber to pick my shipment from the office. My goods arrived with some of the food items melted and degraded. They charged me 64 pounds for under 10kg. Unfortunately I had ordered more items to their warehouse already. I was forced to ship again the rate of 10kg even though they were just a few items and the service is supposed to be "consolidated". Complete lies. This time I received an invoice for 65 pounds, so they raised the per kilo rate without informing me, in addition to charging for 10KG instead of the actual volumetric weight of my items. I've emailed them requesting an explanation. All in all, i'll have spent over £150 to ship less than 12 kilos worth of goods, with poor communication, huge amounts of stress and damaged goods by the time they arrived. Definitely not worth it. I gave them this feedback directly, and they only decided to respond when they realised I was planning on leaving a review, telling me to "be nice". What an insult. They made no attempt to remedy the situation. I would definitely recommend that you DO NOT use this service. They think that fancy technology can make up for an abysmal service, but clients will quickly see through that. I'd rather use other reliable services with less technology any day! ——— 6th may 2022 update to their reply ——— 1) It's a lie. I was never told there was an airline backlog, and the COVID 19 excuse is getting weak and overused already. This isn't 2021. I have a screenshot of a whatsapp conversation where I was told it would arrive on the 14th. Nothing about covid or airline delays. Please don't tell lies in an attempt at damage control. 2) If you are truly sorry, you should not have hiked the price without informing me, and should have already applied a remedial discount to my existing invoice (#INV-20994). Instead I was charged a per kilo rate thats 5p higher than the price hike you informed me about AFTER i had shipped. #Crazy UPDATE 13th June 2022 After making an error on my invoice, I received an email from KJ cargo on the 11th of May, updating my invoice with a discount of £15 pounds which I appreciated as said I would update my review accordingly. Got an email on the 16th of may as well as several calls asking me to update the review, which I’ve done now"