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"The driver discriminated against my disabled mother and would not let her enter the car leaving her struggling to stand as he shut the door on her. She had to struggle with the bully driver barking at her that her wheelchair and shopping trolley is a problem when we said that we could put them in there and the driver says let's see then locks up the car so we couldn't do anything. Oh and the receptionist you would believe that they would try rectifying the problem tried to charge her £20 instead of the £14. Disgusting. The reception was very patronizing and aggressive towards me when I tried to explain what had happened as my Mum was deeply upset and was not listening was just being very patronizing towards me then they said that it was TfL and when I asked for the driver's reference to report to the tfl he is not giving to me and told me to call the police or something then hangs up. They are nothing but bullies and are very vile people to people with disabilities. Shameful"

"Booked a cab for 6 am to go to Heathrow, and specifically booked it early due to the snow / ice on the road. At 6 am I have a call to the office and they said the driver is delayed by 10 minutes; 6:10 I call again saying the driver is still not here. Shortly after I get a call from the driver saying he’s on his way around the corner and will be 10 minutes. By 6:20 still nobody and I call the office again. Finally by 6:25 the driver arrives and instead of apologising when I get in the car he immediately demands that I pay him for the trip and that he wouldn’t move the car if I didn’t pay. Reluctantly because I had to get to my flight I paid in advance. The driver then proceeded to on very icy road drive 10-15mph over the speed limit making me feel super unsafe. Overall driver was passive aggressive, rude and unsafe. Head office did not care. Safe to say I won’t be ever booking with them again and would discourage anybody to use them."

"Driver showed up 35 mins late, then drove like a crazy person on the road despite me asking to go slower as I didn’t feel safe. In all of this anytime I called the number to give a feedback the person at the phone is extremely rude and dismissive. Do not book as you could lose your flight."

"Booked a cab to get to Tottenham Hale to get the train to Stansted and nobody showed up. When I called back (3 times!)they said that there were no divers available. It has been worrying and upsetting having to wait for a cab that never arrived and none bothered to call to let me know."

"Booked a cab for 21.30, by 22.45 it still hadn’t arrived. I spoke to someone at 22.30 who dismissively said it’d be 10 more minutes and then hung up. The firm then started to ignore my calls, as of the time of writing (22.50) I still can’t get through and have no update on the whereabouts of the car. Will not be using the company again. Very poor service."