Radio Taxis

"Don't use this company. Taxi never appeared despite a text saying taxi was booked. Upon calling to ask where our taxi was we were told "sorry couldn't allocate you one". But they never bothered to tell us despite having our contact details. My pregnant daughter, her toddler son and my wife and I left on pavement for over 20mins... So mad dash to Kings Cross in our car meant I could not travel with my family. Result; three of us made train with a minute to spare and much stress and I had to buy a ticket for a later train at the cost of £150. So that's us out of pocket after months of planning the trip for a family get together. Just not good enough...use uber, use Addison Lee but don't use them. (To the company, my booking reference 38162782)."

"I booked a day in advance and yet they called me 10 minutes after my taxi was supposed to arrive that they had no available drivers. They tried to find one for the next hour and a half but they could not. The woman on the phone was pleasant however. I have been charged a booking fee even though no service was provided and I would like an immediate refund."

"I will never rely on them again. I booked a taxi two weeks before a time-sensitive event, relying on black cabs' reputation for reliability rather than risking some local minicab service. 10 minutes before it was due to arrive I received a recorded message saying none was available. Luckily local minicab bailed me (and my bike) out at a competitive price. Two weeks warning and they couldn't arrange sufficient coverage? They give black cabs a bad name."

"SHOCKINGLY BAD-NO TAXIS ARRIVED AT ALL OUT OF 4. Cancelled my 3 taxis taking me & family to my wedding by recorded message 2 mins before the first was due to go. I booked them weeks in advance, told them it was my wedding day when I booked (I explained why I was booking them at the time), I also phoned to check they were definitely booked a few days before. When I phoned to find out what was going on-they said it says in their terms and conditions something which means they can cancel last minute. I had listened to their terms and conditions (which go on for many minutes) which I thought was bizarre and hadn't noticed this. Funnily enough when I Googled a London cab company to (quote) "Book a Taxi"-that's what I thought I was doing. I told them that if when you book a taxi with them, you are not booking a taxi with them, they should make that clear in the first line of their extensive terms and conditions (and on their website!!). Instead of trying to sort out my taxis ASAP (we were literally going to miss my own wedding ceremony!!) they told me I should have booked their wedding service so they could monitor it more closely! They didn't mention this when I called and I told them what I was booking the taxis for anyway. Besides-on a basic level they didn't book a taxi for the time booked (3 in fact...oh and a 4th to pick us up at the end of the evening which was also cancelled by recorded message!). I'm not really sure what service they think they provide? I thought it was a booking service? I can only imagine that they have the extremely lengthy terms and conditions to listen to because people must have tried to sue them for missed flights/trains, meetings, job interviews, weddings, parties etc. etc. Whenever would you book a taxi in advance and not need it!? In the end we made in 10 minutes late thanks to a kind stranger in the street who drove us there and Uber (there withing a few minutes of calling). AVOID RADIO TAXIS IF YOU ACTUALLY WANT TO BOOK A TAXI!"

"I will never use Radio Taxis again. Yesterday was my wedding day. I booked a taxi for 2.15 to take us to the service at 3, paid in advance online with a note to say it was for my wedding, and called in the morning to check the booking had been received. At 2.15, I got a call saying they were still trying to locate a driver. At 2.25 I got a call saying a driver would be there in 20 minutes. So I had to walk around the corner in my wedding dress to my local minicab office who managed to get us there on time. Appalling service from Radio Taxis. Steer well clear."