TW Solicitors 73 Lowfield Street, Dartford DA1 1HP

"After a negative experience with online conveyancing services in the past, we switched to TW Solicitors to represent us with the recent purchase. What seemed to be a standard case at the beginning was handled in a professional manner with good and honest communication from Omotayo. What we are really grateful for is the way Omotayo dealt with a complex issue that appeared a few weeks after the purchase was finalised (or at least we thought so). It took appx 3 years to untangle the legal complexity, which as you can imagine was quite a stressful period of time for us. At the end of this successfully resolved long journey, I can definitely recommend TW Solicitors as they proved to be the right choice when things take an unexpected turn. Thank you!"

"I appear to have had a very different experience to other reviewers when I sold my property in September 18, maybe they have improved since. The first contact I received from TW Solicitors was to send them a bank transfer for £100, which I did. I emailed a couple of days later to check they had received payment but got no reply. The next contact was seven days after the initial contact, asking for a further £400 to be sent to them and an invoice which was now £100 higher than the original quote, courtesy of an admin fee. I refused both, the admin fee was explained to be an error and no further mention of the £400 was made. We were working to an 8-week turnaround from start to finish which has been agreed by TW and the buyer's solicitor. Over the following few weeks I found the communication to be very poor, emails would go unanswered or take days for a reply. On two occasions, frustrated by the lack of communication, I went to the office during opening hours only to find they were closed. My estate agent would be ringing me, asking if this or that had been done yet, and I was constantly explaining that I hadn't heard anything back from TW. It got to the point where myself and the estate agent acting on my behalf had to 'tag-team' on all the emails which did improve communication. As the exchange date approached, I received a phone call from TW to confirm that the buyer had paid the deposit and signed the contract. However, if I wanted the exchange to go through on the AGREED date, I would have to pay an extra £150. When I asked why, the only reason given was that the buyer hadn't signed the contract in time to leave TW seven days before exchange. There was no explanation of why this would mean an extra charge, no ref to any T&C's, no mention of any extra costs incurred, simply a statement that they didn't have seven days notice between contract and exchange. Given that we were so close to exchange, I was hardly in a position to argue so had to pay the extra £150. I brought this charge up with the estate agents who, like me, could see no reason for the extra charge and said they had never heard of it happening before. Edit in response to owner's reply: having checked my records, initial upfront payment of £150 was made, not £100. The extra £400 was requested in the retainer info sent by post to myself and was discussed in an email exchange on 16.07.2018 as well as the extra £100 which had been added to the intial quote. And yes, I am sure it is the same firm."

"On the initial phone call, it was answered in such a way, i thought i had woken him up! My request for forms to be sent in the post had to be followed up before being received. Promised return calls were not made. When queried the bad service i was told its a difficult case because they don't deal with sending things by post. Only use these if you have plenty of time and computer access."

"I have now done a number of transactions with TW, who provide faultless service, speed, efficiency and value for money. I would recommend everytime. All my business is done at arms length so dont be afraid to engage from a distance, great communication makes it easier than older traditional methods of engaging with solicitors."

"The support that Omotayo and her team provided during this difficult time was invaluable. Showed great compassion and empathy together with professionalism and wealth of experience. I cannot recommend TW Solicitors enough. Thank you so very much Omotayo."