Yodel

"Would have been a delivery company, if they actually delivered. Have been waiting for parcel for almost a week, 1st time driver approaches address, claims to have attempted delivery, left a calling card, no such thing. 2nd time, apparently on my street, for over an hour only for parcel to go back to depot. 3rd time, driver out for delivery, but no update for over 1.5hours, most probably hasn't even left depot. This is really frustrating, with the addition of not actually being able to speak to someone that can provide useful updates or explanations. This company needs to change a lot of things, starting with listening to customers' concerns, given similar complaints in other reviews."

"According the tracking page and app my parcel was reportedly out for delivery and returned to depot 5 days in a row, so I decided to collect it at the depot. I went to the depot on the date given for collection only. 30 minutes and various excuses later I was informed that my parcel was somewhere in the building but not where they had expected it to be. When I asked them to look again I was told it had in fact been lost in the backlog and they didn't believe it had ever really been sent out for delivery in the first place. Apparently they had been updating the app to say it was out for delivery so people thought their items were coming. A reverse order has apparently been put in and I should be able to collect my item in two days time. But they can't give me any guarantees. I asked where and how I could complain and I was told to see the website and email them or use web chat. So far the web chat had consistently stated try again in a few minutes as they are currently unavailable!!! Terrible customer service!!! VERY and other major online retailers using yodel need to review their delivery services!!!"

"I subscribe to Naked wines which I love! However, I am thinking of cancelling because they use Yodel delivery service. Yodel are absolutely shocking! They are totally unreliable and unprofessional! They NEVER deliver on the date I ask for or they can’t find my address or they lie that they tried to deliver or they go to the wrong address. They must think folk are in all day everyday awaiting them to maybe getting it right. I pick days I’m home and they’ve failed to deliver this order twice and now without asking me they’ve changed the date . Don’t use YODEL"

"This is my third day of waiting for a delivery. Yodel van was in my street last night and the driver reported an attempted delivery and said he put a card through my door. Complete lie. He sat in his vehicle for a couple of minutes then drove off. Even the online chat, which was amiable, cut me off three times. I'm told it will be delivered today but no tracking information is available. The driver posted a photograph of a row of house's nowhere near my home, I assume he parked in the street to record a stop on his vehicle tracker but he was not at my home."

"Yodel have my parcel(s) in my local depot since late Friday evening & was due to be delivered on the Saturday. I contacted them using their web chat Saturday & was told parcel(s) were out on deliveries but failed to arrive. So contacted yodel using web chat again & got disconnected twice on the Monday & today Tuesday the information & another web chat shows parcel(s) are still at the depot awaiting driver & van for items to be loaded. The adviser couldn’t assure me that the delivery would be today but was told to wait another 24 hrs before I can raise a dispute. This has got to be the worst delivery company out there as my parcel(s) are meant to be next day delivery. Also this is not the first time I have had issues with deliveries & use other couriers but Yodel has been the one consistently who never seem to deliver when expected & one company I use often must have a contract with this sad excuse for deliveries, going on my experience & reading other comments from people who feel similar & had issues with Yodel………… Frustrated to say the least!"