BPP London King's Cross

"OVERALL: Poor teaching quality, money-hungry, zero internal communication, exploitative terms and conditions. READ THEIR TERMS AND CONDITIONS CAREFULLY BEFORE YOU ENROLL! I took the psychology conversion course starting from January 2022. A week later I found the academic quality dissatisfying, not comparable to standard universities like UCL, LSE, QM, etc. at all, so I decided to withdraw from this course. There began my nightmare. Initially, it took me 30 minutes to reach someone on the phone, and the staff gave confusing and incoherent information every time. Despite the staff being nice and friendly, I was told that I needed to pay 50% of the entire fees despite NOT receiving education at all. Usually, for public universities in the U.K., there is a 6-week grace period which means the student can and withdraw, free of charge, from the course should they find the course unsatisfactory. However, that is NOT the case with BPP. I highly suspect that their internal system is not well-constructed at all because they had my details and status wrong and that took a couple of weeks and several long-waited phone calls to sort. After I understood that I had to pay 50% of the entire fees without getting any education of qualification at all, I wanted to file a complaint to BPP's complaint team and appeal for the waiver or reduction of the fees. The student service asked me to find my department head to start the withdrawal process, but my department head told me she was not in charge of this. Therefore, after about three weeks of such responsibility shifting and passing the buck, I was finally able to get a contact email with the formal complaint department. Then I started my formal complaint procedure. The staff from the Complaint team was friendly, quick to respond and I would like to thank the Joint Head of Regulation and Compliance and Vice Chancellor's Nominee for their swift responses and assistance throughout the whole process. They promised that should the complaint not upheld, I would be at most only liable for 50% of the fees. Then the final outcome came two and a half month later in May with another appeal in between. I received a small fee reduction out of Good Will from BPP, so I accepted the decision, made the payments, settled this complaint and completed my withdrawal in June 2022. Then the ridiculous event happened: today, a whole year later, on 1st March 2023, I received a call from BPP's finance department saying that I need to clear my outstanding fee liabilities. They told me that I needed to pay full fees of £11,000 because my withdrawal happened in June 2022, which is more than 5 months since the start of the term (Jan 2022). I was shocked. I answered that it was settled and I had cleared all my fees liabilities in June 2022. The person on the other side of the phone then asked me to send them an email with every correspondence and confirming that my fees have been cleared. I have sent them through and now waiting for a reply. Why are they haunting me and asking for money that I DO NOT OWE after 9 months since I withdraw from this course? Two main reasons maybe: 1. Extremely poor internal system, it seems that there is hardly any communication between staff across departments. A general lack of accurate documentation of information, bad system coherence, a lot of inefficiency, to a point as if it is deliberate to cause students trouble. 2. Pure exploitation: they prioritise using their power to extract money from their students than to providing decent education and general service. A lack of care for student/user experience overall. Strongly advise against this organization."

"The train strikes next week are not on Thursday yet BPP choose to move a class on line that is deliberately booked face to face due to a strike that is not on that day. This is not a good service and not what is paid for, I happy as new to BPP"