Direct 4 Baby

"Absolutely disgusting experience from Direct4Baby! I ordered a Twin Cybex Gazelle to be delivered to my rear porch due to the high value of the item. DPD left my parcel at the front side to my house in clear display of the public eye to which when we arrived home it wasn’t there. It took a week for me to get any contact or response from Direct4Baby and they said they had opened investigations with DPD but had no luck with them even after I sent photos of where my rear porch was to prove why I had asked for this safe place. Direct4Baby then took 2 weeks to reply to me and took no responsibility in anyway to resolve this over 2 months going back and forth. I had then told them about I had lost my twins and said this is just to much emotional stress going round in circles with this and they as the supplier have the responsibility to make sure parcels are safely delivered to which is wasnt and under the Consumer Rights Act 2015 they are in breach of that contract of my parcel not being safely delivered to which all they replied was they will be of no further assistance to me. I’ve received no mention of any kind of compensation or gratitude for their negligence on the matter with nothing more than a ‘sorry’ on an email. Absolutely awful company and disgusting customer service!!!"

"After assuring me my item had been delivered and even sent photo proof(which just showed a whole load of parcels at my reception area), i thought i would just have to accept i had spent the money and got nothing. Then it arrived two months later. Then I sent it back asking for a refund, they came back to me saying it was not within the returns period-i have explained what happened and I’m still waiting for a reply and a refund! Absolutely avoid this idiotic company. No thread of continuity in their enquiries department!"

"Ordered an Uppa baby vista v2 travel system with car seat and base.Needed it as I needed a tandem pram for our new arrival. The delivery time was quoted as 2-3 days. I was fine as our baby was not due for a week. The car seat and base arrived on time. The pram didn’t. Phoned them and they said I had only ordered the car seat. They realised their mistake and said they’d dispatch it that day. No update for two days. Phoned them again and again denied I’d placed an order. Again realised their mistake and said they’d dispatch it for sure that day. My baby is born and now we enter 10 days since I placed an order. Phoned them again and they said they will call their supplier and it will hopefully reach them by 7 working days and then they’ll dispatch the seat. I asked them to cancel my order. They told me to return the seat unopened. I told them that I brought my baby home in that seat. Then they said they can only refund me the price of the pram and they’ll charge for the base and car seat. I told them the reason I bought the travel system was to get a discount as it comes bundled together and normally I wouldn’t buy a car seat and base that expensive. I put a complaint in and they were prompt in responding. They apologised for the mistake and sent me a small gift for my new born which was a nice touch. Not happy with the experience but happy with the fact that they have an active customer service who do respond and listen. And they own up to mistakes and these things can happen so no hard feelings in the end. Will be happy to order from them in the future."

"Me and one of my best friends visited the aintree store a couple of weeks ago and was looked after by Nicky. I thought I had already decided on my pram, however as soon as I saw the silver cross reef I knew that was the one. Before I made my decision, Nicky talked through the pram and showed me how to take it down put it back up etc and let me take it outside for a walk. I felt really confident that I wasn’t just choosing the pram because it was gorgeous, but because it is a really great pram and exactly what I need. My family live in Leeds so we will be travelling a lot so the fact that the pram turns into a travel cot is BRILLIANT. Special thanks to Nicky for making the process so memorable and smooth. The rest of the team were lovely as well! As there was still the silver cross event on for the launch of the new prams, I got one of the silver cross gift box for being one of the first 30 customers and entered to win the cost of the pram (fingers crossed I win haha) thanks again! Can’t wait to visit the shop again Xxx"