Mountain Warehouse London Regent Street

"I was very happy to find this store as it has reasonable prices for ski clothes. I would like to thank Brandon for helping with my purchase!!"

"Been here couple of times in the past decade, but today had the most unpleasant experience as customer. The salesperson named BRANDON was as rude as one can be. He initially gave the wrong calculation of the 4 items that I was buying for my daughters, and only corrected the receipt when I told him one of the items was supposed to get discount. Had I not reminded him, I would have paid extra! After that, he refused to give the tags of two of the jackets, under prejudice that I would then return the items. Manager of this store should give BRANDON a consumer protection 101 class, and train good manners for better customer service. More, Brandon should once in a while try to learn more about logics. How come a buyer cannot request for tags????!!! I’ve been to this store before, but this Brandon changed my view of the store completely. The manager must really give him some reviews too. The other guy (didn’t get his name, a person of colour with coloured hair next to him) was also rude, but nothing compared to Brandon. On the way out, there was this South Asian staff who apologized to me about Brandon’s behaviour, this is the type of person that should work and build good cistomer service experience, not BRANDON."

"The store covers two floors and has a good range of popular items from the website but the store is cramped and walking space is limited even trying to pay you are standing shoulder to shoulder with the next customer trying to pay. The change room is also an old disabled toilet."

"Products are of good quality, jackets very warm. The prices are also very competitive. The store itself is not huge but it’s a good size and not super crowded. Staff polite and helpful."