Cotswold Outdoor Kingston Upon Thames

"My partner and I went for a shoe fit, we were helped by Sam who was really nice and knowledgable. He filmed our legs while running on the treadmill and then explained afterwards what our feet were doing once they hit the ground and which shoes would be best for each of us, my left foot was twisting slightly outwards on the first run. It made a huge difference when I ran on the treadmill again with the pair of shoes that Sam recommended me to try. I would highly recommend coming to this store and ask for Sam if you are a keen runner and need a new pair of shoes."

"I recently bought a pair of climbing shoes from here - I couldn't be happier with the service and impartial advice that I received. Although the range is not as extensive as online specialists, being able to try a few pairs and discuss with the staff I came out with the perfect pair for me. Highly recommend!"

"Tom spent ages with my partner and I helping us choose some walking boots. He was so patient. Excellent knowledge - I felt very confident with all his advice. Thank you so much."

"Superb attention to detail, kindness and genuine interest from Tom in Kingston upon Thames store today !! Please please pass my thanks and praise to his manager (who was also brilliant on a recent Saturday when I had a range of queries) The customer service I have experienced in this store in the past 3 visits is the sort of customer experience that will drive me back into physical stores rather than online. I have bought a range of items online from Cotswold and I have been very happy, but my face to face interactions and the service I received was something else ! Thank you Cotswold Kingston. Tom and his manager deserve recognition. Thank you"

"An absolute scam, I bought a pair of keens walking boots wore them around the house like they suggested and then wore them to and from a shop that’s 5 mins away from my home. Found the shoes hurt when I wore them to the shop so 2 weeks after buying them I’ve traveled nearly 45 minute back to the store to return these shoes and in a instant they claim I can’t get a refund due to me wearing them once as it voids their returns policy that they never told us when we bought them. An absolute scam, so I now have a £120 pair of shoes that I can wear"