Riccarton Dental Surgery

"The past 6 times I'd been in, 10min early, and the dentist was still late by 20-30min. I was late one time, obviously accidental, by 5min and the dentist was super annoyed and acting like what, I did it on purpose? Made a bit of a scene. Went private now and the dentist had to replace the 2 fillings she did for me anyway they are so bad, even though they are brand new. Not worth a waste of your money even if on NHS. Wouldn't recommend this practice."

"Horrible experience. I came in to fix my chipped molar tooth and asked for a white filling. The young female dentist did an X-ray, said that white filling is not possible because it is too close to the gum and it will fall out, however, I will not need the root canal treatment. She filled the tooth with amalgam, and told me that I will need at least 4 more fillings in other teeth the next time I come in. The amalgam filling not only looked awful, also, a very sharp tooth edge was left, and it was cutting my tongue whenever I moved it. The tooth was sensitive to hot, cold, and even to breathing! So with a sore tongue and sore tooth I flew back to my personal dentist, who explained that: 1) the unprofessionally filled amalgam was already crumbling away after 1 week; 2) there is an infection in the root canals and they obviously needed cleaning before filling; 3) the other 4 “decayed teeth” which, according to the Riccarton dentist, needed filling, were actually small cavities which were already filled and perfectly healthy. My personal dentist fixed the mess, which I am very grateful to him. Save your time and money - avoid this clinic."

"I have been visiting the Riccarton Dental Surgery for the last 3 years and I am very satisfied with the service I have received. My dentist, Graeme and the nurse Debbie do exceptional job (I am sure other staff do too). They always welcome you with a smile, they explain what needs to be done, then during the process what they are doing and after the job is finished, what they had done :-) That's what I call professionalism. They will go above and beyond when things are urgent as in my case when they booked me in for a very late slot on the same day. Reception staff are kind and polite, they do their best to find a slot that suits your needs when possible. Overall, a dentistry that I highly recommend."

"Dentist is nice but the overall experience is horrible!!! Due to large amount of treatment, they need to report to NHS board. After three months' waiting, I checked whether NHS approved it and they said they lost the mail. They resent it and got response after a month. I think everything should be fine now, however, they said I still need to wait for approval as they require my BRP card, which they never asked me to provide! So frustrated : ("