AYP Healthcare

"Not very good , wished I would’ve read previous reviews before ordering. Pretty much the same as most other folk. Ordered, then waited 10days heard nothing , sent them an email , reply was it’s got lost in transit ,we will send another order out it will be with you in 2-3 days , it didn’t arrive , sent another email , reply was we’ve got back log , told them to forget the order and refund me , which they did that’s why there worth 2 stars . Be honest with people in the 1st place , if you wouldve said we have a big back log , in the 1st place that wouldn’t have been a problem. But don’t just fob everyone off with the same story ! Tip for customers always pay on your credit card you have more protection ."

"These people are scammers. I placed a large order with them. Three weeks went by and I hadn’t received anything. I contacted them and they said that it got lost in transit after dispatch. This was funny because I had not even received a dispatch email from them. They then said they were sending out a replacement order. Another week later I haven’t received anything. I contacted them and they said the order would be dispatched within one to 2 days. They are just taking you for a ride and scanning you from your money. Do not buy from them."

"Absolutely shocking customer service! I ordered stuff last Thursday, and as i hadn’t received a dispatch email i emailed them on Monday, they said they were dealing with backlogs and would be dispatched shortly! Fast forward 48 hours and still not received any notification about being dispatched so i emailed them to say if they can’t post today to cancel it and they have now emailed back to say they have cancelled it which clearly means they did not have it in stock! So i will be contacting Trading Standards as they have kept a hold of my money knowing fine well they didn’t have the product in stock - False advertising is a crime! 2-3 days shipping! yeah right"

"Placed an order last Friday with 2-3 days shipping, 4 days later and still having no “dispatched” email received I emailed asking why I hadn’t received anything, they email back same day and few hours later I get an email saying my order has been dispatched. Fully believe my order would’ve still been on hold had I not sent out an email. Only buy from here as a last resort, it’s not worth the stress"

"I recently placed an order with AYP. I had such a positive experience despite the bad reviews. The prices for the products and shipping were excellent, cheapest around. I was kept up to date with emails, and I received my order within 2 days of placing it. I was sent the tracking details which I could follow for updates and the delivery was fast, driver courteous and friendly, products were packaged well. I also sent AYP an email enquiry to which I got a reply and some help within 1 hour of sending it. The customer service was also very helpful and friendly. I honestly cannot fault the service I received. I would highly recommend and I wouldn't be deterred based on the bad reviews. Thank you for a positive experience and I will now be a regular customer!!"