Belvedere Pharmacy

"I just went in to swap expired medications which were issued to me from this pharmacy. As it said expires April, I wanted to make sure I had correct potency for my meds. I explained the situation and was met by Michael the pharmacist raising his voice at me explaining why he couldn't swap it. He continually interrupted me and did not allow me to explain. When I did get a word or two in, he did not listen to my points. He was extremely unprofessional and being defensive on why this shouldn't have been issued in the first place, repeating himself over and over despite not listening to me. I had to ask him to not raise his voice at me. I understand everyone has processes and policies to follow but the professionalism and communication was nothing I have ever experienced before - not to mention 2 new customers came in and then he began shouting my details across the shop before I walked away and he came down to speak to me. I came out of this experience crying and shaking. I should never be made feel horrible for going into a pharmacy for some help, especially when expired meds are involved. I will never use this pharmacy ever again as I've been made feel so tiny, not listened to and ultimately upset. Really disappointed and horrible experience. I will be making a formal complaint to the pharmacy and NHS PALS."

"Hi, first time I feel like someone really cares about customer. They done more than I expected. Many thanks for Aisha ( sorry if I spelled wrong)and her team ."

"I really just don’t know what to say but drained. This is a chemist next to my work place so I started having my repeat prescriptions sent there. Unfortunately, even though I wait a few days after my prescription has been issued, it still takes the dispensers around 15 mins to give me my medication. They also like to shout across the shop what medication I’m expecting, on which I have to shout back what it is therefore informing the rest of the shop and public my confidential medical information! I let it go the first few times but then I felt it was embarrassing and I decided to switch to a different pharmacy. But as it’s so close to my work I do have to pop in there sometimes for pharmacy advice, well today I waited what seemed like forever just to talk to a pharmacist and there was only me and one other in the shop. I stormed out never to go back there again! It’s a shame as not all the staff are unhelpful and the owner is very nice but unfortunately it’s happened far too many times."

"Just went there for a COVID booster jab. Walked in the door and explained what I was there for and I was politely directed to the rear of the premises. Nice people, polite and professional."

"Do not purchase from this Pharmacy Refuses refund, item not fit for purpose was told take it up with manufacturers ! Reported to Trading Standards * Response to owners reply* How condescending I did not purchase Paracetamol ! The product is Toofy Pegs temporary filling ( check out online reviews - wish I had ) this product is terrible impossible to use as a temporary filling it is basically a tiny plastic pellet that needs melting in. Boiling hot water, then push into the cavity. Trouble is plastic is not a filler and falls straight out, being fobbed off by the pharmacy to take it up with the manufacturer is not good enough you supplied this cheap and ineffective product overpriced at £6.99 hoping to take advantage of someone in need of a temporary filling it is your responsibility as supplier to take it up with the manufacturer not mine ."