McParland Pharmacy

"The manager needs to get some educational lessons in attitude. Very very rude. I have never been treated this way in a pharmacy before. Awful."

"They are very rude here. A few weeks ago I came for my prescription and the lady (who I'm assuming is the manager) told me it had not arrived yet. I told her that I had requested it long ago but she didn't double check, she dismissed me saying they didn't have it. I called my GP right there and then and they told me it had been sent over a week ago. So I asked again, this time I was served by a young lady who quickly found it in the system and gave me the medicine. I don't know why the first woman said they didn't have it, she was rude and dismissive and she should have double checked, since they did indeed have it. Today i was served by the same woman, there were meant to be 2 prescriptions, but one was missing. She said she did not have it and given my last experience, I asked her to double check as the Dr. told me on the phone yesterday that he was sending a cream. She didn't double check anything, she just shouted at me "Madam there is no cream!". Since it is so tedious for the people at this pharmacy to have to serve customers, I have done them a favour by changing my nominated pharmacy. I won't be coming here again, not buying even vitamins from them."

"OMG the other reviews are just confirming my experience of today! I went in asking if they sold single use syringes and needles as I need to fix some wallpaper with glue, these lot looked at me as if I was dodgy!!!! Seriously. Don't go there unless you don't mind being judged with clear looks. To the staff there: you really need to learn how you come across to customers. It's not good for the business. I resent the way you treated me today."

"The worst customer service of my entire life. Was awaiting the Queue for about 10 minutes. Three people around the counter absolutely dis motivated and lack of communication skills. No eye contact, no smile. A girl came behind the till and even she didn't have anything to do, she said please keep waiting and left the till to the back of the pharmacy. The other two were so slow at whatever they were keeping their hands busy. I wont go there even if I am gonna die. Don't waste your money and time as you will face a big disappointment. Please help NHS with these people in charge of our health!!!!!"

"The worst customer service by far. The so called manager is so rude shouting in front of customers. The staff acting like headless chicken. Nobody knows what to do. My prescription was sent Monday early morning. Late afternoon when I went to collect, I was told that none of it was in stock, comeback Wednesday. Wednesday, only a part of my prescription was ready. I was asked to comeback on Thursday. Thursday evening, I went back and once again, I was told to comeback on Friday! Almost a week and 3 trips to the chemist so far and still nothing! They refuse to send it to me or even call me when my medication is ready. This will be my last visit to this horrible, unpleasant and depressing place. I do not recommend it to anyone."