Keencare Pharmacy

"Keencare Harrow-on-the-Hill is just opposite the station. Can’t miss it! It’s large and well staffed. They are prompt in advice and we don’t have to wait long to be attended. Promptly in fact. They had a great effort during the pandemic helping with the vaccine which they still provide. Currently on the penicillin situation they informed me to contact my GP and ask for amoxicillin instead since they had it available. Saved me so much worry after going to over 6 pharmacies with my electronic prescription for my child medication. I’m glad I have visited Keencare. I congratulate their staff on their dedication to our healthcare needs. Thank you!"

"very helpful staff. went for my flu jab. they were very attentive and kind and made sure i was well enough to have the vaccine and even looked for another vaccine for me that they thought would be better due to my many allergies."

"I had my Flu vaccine today at the pharmacy. I use this pharmacy for my prescriptions as well, very professional and efficient pharmacist and the team. Strictly recommend to get your flu vaccine @ the pharmacy!"

"This pharmacy must be revalidated as a safe vaccination centre. I went for my 2nd vaccination dose. I was sent back by the team that I had taken Astra Zeneca as 1st dose and in order to give either Pfizer or Moderna, they needed confirmation from 119. I called up 119 and I was told that it is written everywhere that 2nd dose could not be same, everyone knows that. I went to the pharmacy again but refused saying that pharmacy policies and NHS policies are different and we don't adhere to NHS policies. Looked more of patronising people. Then I had to go to Shaftsbury Pharmacy in about 1.5 miles. They were lovely with explained options and vaccination given. The staffs in Keencare pharmacy need to learn more about vaccinations and policies without saying we are different from NHS. Luckily, I did not get vaccinated by this poor team."

"I had booked my booster vaccine appointment last week. I had to take a day off work for this vaccine and planned to take another day off for possible side affects. I had to cancel my Flu Jab with my local GP, because of this appointment. When I arrived at 5:00, the staff simply told me that they were out of stock. I felt like I walked into a grocery shop, how could they run out of vaccines with booked appointments? You should always keep enough vaccines for those who had booked appointments, and had to cancel plans for it. It was a hassle for me and a big waste of my time. I could have taken my Flu Jab and gone to work, had it not been for this mismanagement from your side. You should be ashamed of your inability to manage simple vaccine distribution based on a booking system. You should run a grocery shop instead of a pharmacy."