DialAFlight

"For our trip to New Zealand, Gary Patel from Dial A Flight helped us get airline tickets. We were told that our tickets were flexible. However when we tried to change our ticket to an earlier date, Gary quoted us a fare difference which was much higher than the cost of tickets from another airlines. Gary Patel offered to schedule a different flight and to have the existing tickets changed to a future date. The older tickets, he explained, can be left open for a year (from date of issue). As the change of Airline was the cost effective option, we were forced to take him up on his offer and purchased the new tickets. On our return we contacted Gary to discuss our options as per our previous conversation and he advised us that refund or a voucher are not available, He advised us that the only option available now is yo use the older tickets within three months and suggesting us to pay an additional £200 per person in advance. We were horrified to hear this as It seem that goalpost have been shifted and we have been taken for a ride, He should have provided us this information up front i.e. when he offered us tickets with different airline. We feel that we are being taken advantage of and definately misled. Originally when the airline tickets were booked we were told they were flexible tickets and dates could be changed but now we keep getting told we need to pay to change dates and he also suggested that our return ticket has zero value. We are absolutely horrified and feel our position has been compromised and the service we received from Gary was unprofessional, appalling and misleading"

"We booked a dual trip with dial a flight to Kenya and Zanzibar including accommodation. The Kenya part of the trip went well. When we arrived in Zanzibar the hotel recommended by them was not the 4 star accommodation we expected even taking account of differing cultural standards. We contacted dial a flight and they got us new accommodation which we had to play in full. It has taken to today receive a paltry refund despite pictures of flies on food. No sea view when owe paid extra for. Broken toilet and sink. Raw waste going into the sea. The list goes on. Please don't use this firm peceive"

"I dealt with DialAFlight in 2018 and they were extremely helpful in organising a proposed summer week away at short notice. Unfortunately the trip did not go ahead but I appreciated their kind assistance. More recently, in autumn 2022, I made contact with DialAFlight again to arrange a winter holiday trip for January 2023. My partner and I wanted DialAFlight's help in choosing a sunny, accessible winter location. I emailed the representative who dealt with me in 2018. I knew this person still worked at the company as they had recently assisted a family member regarding a separate booking. I received no response from the representative following my first email. I sent a second email the next week, copying in a second colleague. The only response I received to this second email was an automated out of office from the first representative, stating that they would be away until a week later. The out of office provided a general 'office' email address to use in the representative's absence. I emailed my request to this office email address, again copying in the second colleague. I received no response to this third email, nor to any of my communications (other than the automated out of office email). At this point, we looked into holidays elsewhere and booked a trip with an all-inclusive holiday provider. We had looked forward to receiving DialAFlight's wisdom regarding our plans, but I don't think it's feasible to have to send 3 emails without getting any attention. I'm happy to give DialAFlight the benefit of the doubt: they were helpful in 2018 and perhaps on this occasion we fell between the cracks. However they won't be my first port of call for our next trip."

"Excellent experience using DialAFlight for a work trip. Angela Tillen was very accommodating with requests which contained multiple flights and everything ran smoothly, with very quick response times. Thank you and we will certainly be using DialAFlight services again!"

"We love Theo and have been booking our Orlando holidays with him for many years. Nothing is too much trouble for him, very friendly and nearly always beats quotes for us A1 service"