Jetline Cruise

"Do not use this company they are scammers I paid £12000 for a cruise they took my payment and forgot to tell me that the cruise line cancelled the route 4 days before I paid the final amount it then took 6 months and my bank to get my money refunded. They are very nice when booking but if there is a problem beware you will have a battle on your hands"

"where do I start - booked A cruise from Southampton to NY on QM2 then 2 night stop over in NY and train from NY to Niagara falls for 3 nights. booked in April 2021. In July 2022 they changed the Train to a flight stating train was not running due to COVID, this was not true I check and would have been able to book it without restriction they said the flight had now been booked and could not be changed.... Also on the original booking they stated hotels we would be stopping in, I checked and they had reasonable reviews so was happy. We then notice they had changed the hotels without informing us. The hotel in NY have some dubious reviews and the Hotel in Niagara has some atrocious reviews we have called and emailed to get this changed and have yet to get a response, each time we call the customer services the say they cannot help and will pass our request to the Cruise Specialist who took our booking we have sent numerous emails to no avail Would not recommend this company I am just trying to ensure my holiday goes without issue......"

"On behalf of my father who went on a cruise in July. Transfers to the airport/hotel paid for in the price did not turn up on two separate occasions. They were told they would be refunded for the cost of the taxis they had to get last minute (after waiting hours!), however it has not been 6 months and still no refund. Do not recommend"

"Booked a holiday of a lifetime to USA that includes maiden voyage cruise on Carnival Celebration and Queen Mary 2 from NY back to Southampton. Information has been lacking and now a week before we are due to go on holiday hotel vouchers are in the wrong name. Over charged as Future Cruise Credit had been used even though the holiday had been paid up in full and have been chasing for a refund, which apparently has been paid onto my account but have to wait 7 - 10 days for it to clear?! Waited 5 mins for my call to be answered on a Saturday morning at 10:00 and then got transferred to possibly a call centre. Will never use this company again and the holiday of a lifetime is becoming a living nightmare and more expensive by the minute"

"I’m afraid I am adding to the negative comments on here. Avoid this company. They have been rubbish from beginning to end with my cruise. Trying to get hold of anyone is very difficult. They booked me a cruise package where we get off the ship at 08.30am and my flight leaves at 10pm that night!!!! Seriously!!! Fourteen hours wait time in transfer and at the airport, lovely way to end your holiday, Their answer was they always book the cheapest flights. That says it all really in my book. They even overcharged me for my EasyJet baggage so they could make a little profit on it. They have just been dreadful. Paperwork for my cruise eventually arrived but it is incorrect with items missing. When I attempted to tell them how cr** they were they told me I was being rude. I will never use this company ever again - and as I go on nine holidays a year that’s a real shame for them. Avoid!!!! Too stressful as they are so unorganised"