TUI Holiday Store

"THEY ARE NOTHING BUT CROOKS WHO DONT ACCEPT RESPONSIBILITY FOR THEIR OWN MISTAKES. STAY AWAY FROM WOKING TUI AGENTS. If I could give 0 stars I would. Not only were they not able to find my booking. They never followed up after I left their store in Woking being very disappointed that my summer vacation was not going to happen. I proceeded to book myself on British Airways holidays. And when I had the audacity tonally them and ask for my deposit to be refunded for what was their incompetent handling of my vacation they just quoted procedure and that they could categorically would not refund the deposit. I tried to find out how to escalate the matter and after being rudely directed to their website complaint form they hung up on me. The TUI website has the complaint form hidden and you need to actually perform a search to find it. Once you get it you can complain about flight delays, airline food and other things but nowhere can you complain about incompetent staff and issues with their booking. THEY ARE NOTHING BUT CROOKS WHO DONT ACCEPT RESPONSIBILITY FOR THEIR OWN MISTAKES."

"Lewis has been so helpful and wonderful to book holidays with! I couldn’t recommended anyone more. Will definitely be going back again."

"We have just booked our honeymoon to Bali with Nicki at TUI. We are absolutely over the moon! Everything from beginning to end was amazing- Nicki listened to us, was attentive, caring and kind. We have spent over 3 hours in the store today looking at different locations, flights and accommodations- not once did we feel rushed by Nicki or pressured to make a decision. We came in not even knowing where we wanted to go for our honeymoon, and we’ve left with the holiday of our dreams! Thank you Nicki for making our experience 10/10!"

"Booked a holiday with Tui Woking - amazing knowledge and service. Jade took all the hassle out of the booking as I needed special assistance for one of my party. Will absolutely use these guys again for all future bookings"

"A big thank you to Lewis for taking the time to find me a last minute holiday. He was amazing and really went out of his way to work through the various options to find the holiday that suited us. Very professional, efficient and friendly service. Will definitely be returning to book our next holiday with him!"