The Spa At Tankersley Manor

"I use the gym frequently it It is a little rundown and the swimming pool could do with a good scrubbing The lift is not Worked for months when asked the staff about it they just keep making excuses Which is not acceptable as most of the people are olderly and they need to get down to the gym which has lots of steps Would I recommend this facility I'm not sure"

"Not relaxing at all. First time at this spa and highly disappointed especially after spending over £100 pound. I had one treatment which the lady who did the treatment was good ( although it was only 15 mins and should have been 25 mins ). Unfortunately this was not relaxing as was drowned by the sound of children screaming throughout. I was not aware that this spa is actually a public baths. When we went into the pool there was several children splashing about so was impossible to swim or relax. The changing rooms was over crammed with people which meant it was impossible to get to your locker. The facilities are not big enough to be publicly open. The locker doors was also falling off in peoples hands as they was opening them. After on my booking it stated afternoon tea we did not receive this as they stated that it was not available at the time we had book but nor did they inform us of this when booking and had not eaten before as was looking forward to this. Overall if you are looking to relax this is not the place to go I am a busy mum of four and was hoping to escape the screams for a couple of hours relaxation but left feeling More tense and very disappointed.would not recommend."

"Bought a spa package for my in laws who live nearby as a Christmas gift and when my mother in law called to book a date for her treatments they refused her service the second she mentioned Groupon, the receptionist just said they're booked (until the end of time?!) And that she would have to contact Groupon. Totally ridiculous service and honestly sketchy business practices. They've removed themselves from Groupon so I'm assuming they just decided not to honor the Groupons that had already been purchased. We did end up getting a refund from Groupon but will definitely never come here in the future. My mother in law phoned them the other day just asking about spa packages (without mentioning Groupon) and the receptionist was suddenly friendly and offered to email her the spa packages and prices which were more expensive and not as nice of packages. Definitely will never come here due to the lack of customer service and sketchy business practices and will be letting all of our family and friends in Rotherham know as well."

"The spar was excellent, only the food afterwards let everything down. Customers left after waiting too long for their desserts to be brought. Me and my wife had the fish and chips off the menu which should have come with mushy peas, curry sauce and salt and vinegar scraps. The scraps where none existent and the mushy peas with both meals were clap cold. My wife didn't want me to make a fuss, so we said nothing. The couple on the table beside us said theirs were as well. On the table behind us, the lady left all of the sandwich meal she'd purchased. Only drinking her drink. The length of time waiting to be served in the restaurant was a big turn off, as well. A real great shame, it let the whole experience down, after we had spent over £200 on gifts for loved ones as well. But you live and learn. Probably short staffed. But there shouldn't be excuses. Mr Higson"

"One star because I can't award less. Where do I start? Don't go, don't book!!! The place is filthy and falling apart! The spa is nothing short of a health hazard, see pics attached from just over a week ago. Loose sharp tiles in steam room, furniture falling apart what little there is if it. Place looks like it has not been cleaned for months, green algae on pool steps, thick black tide mark on pool wall, black mould pool side! Awful!! Service is poor and slow to say the least, waited an hour for lunch whilst on a spa break! Please don't waste your hard earned cash, how this place has 4* is beyond me. The response from our complaint was dismissive to say the least; see screenshot. Never again!!"