A E D Adjusting

"AED were appointed to my claim by ageas. They were great at first and they made visits to the severely damaged building within weeks. They filled me full of confidence with their abilities. Don’t be fooled. Ask for a different firm. After sourcing quotes myself for the work they appointed their own contractors to quote the work who gave a quote £10,000 lower than my 2 contractors. They then took over 4 weeks to “review” the quotes. They never remained in contact and I found I was having to phone every other day to which I was just being told it was in review. I finally had enough and it took me 14 phone calls and the request to speak to management in the same day to get some movement. They then wouldn’t consider a different quote other than their own. I complained to Ageas who pushed them into moving the case along due to the building being dangerous due to an explosion. They left us with this situation for 2 months. We had high winds and bad weather threatening the collapse of the building. AED have told Ageas that they remained in contact with me throughout, which they haven’t. I wish I’d read reviews on them before accepting them as the loss adjusting company. They lie! They need investigation!!! Terrible company and the office staff are rude! Ageas now won’t do anything about the complaint as AED lied to them and told them they’d kept in contact but they haven’t. Professing this further as it seems a running trend with r his company!!!"

"Terrible! my claim is still ongoing from April 2022 after a house fire and they have just been ignoring my emails as if dealing with this sort of incident isn't enough already. Just can't get through to these people at all. DO NOT USE THEIR SERVICES!!!"

"Truly Awful business. on hold over the phone between 30 and 60min each time, Email address provided bouncing back, not following or chasing reports, taking days/weeks to move claims, no sense of urgency when help is needed most during fire claim, even the insurance contracting AED to manage the claim on their behalf has had to raise a complaint as they were so unsatisfied with their service. Lady was rude over the phone to me and talking over me, they kept saying they will make a note and chase report bu nothing is happening. Company shouldn't even be in business... avoid at all cost and ask your insurance to use a different loss adjuster if you can change as you are in for a world of pain believe me."

"Absolutely shocking, a truly awful company to deal with! They lie at every possible opportunity and never keep to any promise they make! Save yourself the headache and ask for a different loss adjuster. Four months after a garden fire and I'm still no further forward from when the fire happened. How this company can still operate is truly beyond me. Honestly stear well clear off them at all costs."

"4 months and still no update on fixing a simple garden wall. Seemed annoyed at me when I said I didn't want a cash settlement. Failure to ever call back when promised. Constantly having to chase every few weeks to understand what's going on. Ask your insurance company for a different loss adjuster and save yourself the headache."