Hendon Central Circus

"Really amazing customer service. So quick, so informed and so polite, I am so happy to use Natwest bank and this branch is near to where I leave."

"Worst service ever especially for international students. My online application for a student bank account couldn’t get through on their website and none of the staffs couldn’t help me. They asked me to talk to their robot Cora or to call another staff- both which could not help me either. I talked to their live agent as advised and they still couldn’t help me. I’ve been to this branch 3 times and the staffs were VERY unhelpful. I’m choosing another bank now."

"The staff were incredibly helpful to resolve a mandate issue that was taking over 5 months to resolve by head office. I especially found Hemali very helpful and caring."

"Extremely incompetent and careless staff - was going here to open an Adapt account: the first time I went I gave them the necessary documents and was turned down and told I needed a National Insurance letter WITH a date as proof of address, which was not mentioned on the online application form nor the letter sent after. I then went a second time with a new proof of address (bank statement) which was accepted and they took it in. I waited and waited until eventually they contacted me over a week after asking me to call them since there was a problem. I called and they told me the proof of address didn’t match even though they saw the address on the statement there and knew the address stated on my initial application form. As a result, I had to go a third time with an energy bill as proof of address. This time I showed them the bill and the address part and they acknowledged that it was the same. They then said that I should expect my debit card and more information within the next 10 working days. Around two weeks passed and nothing was sent; as a result I called the number I was initially sent again, and described my situation. I was told they had no record of my energy bill and it was “not in their database”. This basically meant they simply lost the bill which they took in and wrote on. Therefore, I still could not progress with my account and it has now been around a month since I initially applied. The staff there have no care for customers and honestly do the bare minimum so they can slack off as much as possible during shifts. From personal experience, at times they don’t even meet the bare minimum since they simply lost an important document and couldn’t even notify me of an issue until two weeks later. The tones of the people I talked to on the phone were also very arrogant - they kept telling me the file I give in by hand and saw a staff member take was “not in their database”; this shifts the blame away from them as it does not highlight nor even imply that the lack of the file is their fault and was their responsibility to keep safe. I most definitely do not recommend this bank if you want efficiency, knowledge, customer service, and competence, since it lacks all four of these in addition to many other positive traits which most other major banks have. Trust me, its worth doing all the application processes again just to not be with this bank."