Natterjack Running

"Very poor service from a very rude man. I went in on 28/1/23 to look for some trainers. I advised the man serving in the shop that I was just looking today as I had asked for money for my birthday the following week and would be buying them then. He told me he didn’t go shopping without money to buy there and then and if I wasn’t buying today he wasn’t going to bother getting out any trainers to try on. I appreciate some customers waste shop owners time and then buy online but that was not my intention. I won’t be going back there again. How small businesses with rude unhelpful staff compete with large firms like Sports Direct is a mystery !"

"After great experience in the shop where they helped pick best running shoes I was very disappointed with after care. Came back after few month shoes faulty they don't help you with warranty don't send them back for you. I paid 140£ for them I think for that price at least they should send them out on warranty."

"Bought a Pair of Brooks Trail Shoes for £120. Only Lasted approx 200mile/4months before the heel cushioning was ripped/trashed and totally unusable. Brooks state their shoes should be good for upto 500mile. Took them back and was given some of the worst customer service Ive ever had. Tried to say they looked battered when aside from the Heel there was no fault at all. Then had the cheek to complain that Trail shoes were Muddy??? Overpriced shop, awful after service, with the Type of knowledge and advice you'd get from a 5k Fun Runner. Go Elsewhere."

"Came in for some advice on a recurring injury, was advised to have a gait analysis after which I purchased a pair of shoes based on the assessment. Shoes have been brilliant for me and happy to say I'm now injury free. Excellent service from the lad, who couldn't have been more helpful. Would recommend the store to anyone."

"Avoid avoid avoid!! I bought a pair of trainers from here a couple of years ago. They had limited stock in my size in their Southport branch. Had the gait assessment on the treadmill to be told that my gait had changed since the last time I had it done, roughly a year previously. Not to worry I thought. I bought a pair of expensive trainers based on my new gait assessment. On the 3rd time of wearing these within a week of purchase, roughly 5km into a long run, I pulled up with a calf strain. I went back to the shop, to challenge them about my gait analysis conveniently changing to the only set of trainers they had in my size and they were awful. The male owner was rude, ignorant and completely incapable of understanding logic. I've never been back. Spend your money elsewhere folks. They don't deserve yours."