Once Upon A Time Daycare

"We think once upon a time is great. Our son really enjoys himself every time he goes and looks forward to going. He settled in quickly as the staff got to know him and his interests. The friendly staff always keep the children well stimulated with a variety of activities. Our son loves the soft play area they have. They also have a good sized garden to play in. They keep you updated through an app so you can see what snacks,lunch how long they have slept for and how many nappy changes they have. The food is all freshly prepared on site and sounds delicious. The staff are really helpful and friendly, we would definitely recommend this nursery."

"Our son has been going to Once Upon a Time Daycare for around one and a half years. We've been very impressed. They have very good staff who keep us well-informed about our son's progress. He really likes going there. The food menu is varied and all made in-house. They have great garden areas and loads of imaginative activities for our son to engage in both indoors and outside."

"A 5* Nursery! I would highly recommend the services of Once Upon a Time. We have used their care for about 4 years (2 children) now. The variety of activities for the children on offer is fantastic - their indoor play centre is a icing on top! Always looking to advance the children's skills and knowledge through play. Always celebrating different cultures and encouraging us all including the parents to get involved. As busy parents a huge plus is not having to provide breakfast, lunch and dinner. For that to be provided by the on site chef with the variety of food is one less thing to worry about. What makes Once Upon a Time special is the people. An excellent management team, clear communications to parents and lots of promotion from within the ranks makes for a happy team = happy children = happy parents."

"My son attends once upon a time. He is now 2 and has been through the baby and toddler rooms. We are very happy with the care he receives. He is happy at nursery and they are always have a range of educational and fun activities planned for him to do in the day. The app they use allows regular updates and it's a really great way of keeping in touch with the staff and up to date with how he has been that day (what he's eaten, how he's slept etc as well as what he has been doing). The staff are very caring and supportive and he obviously has a good bond with them. There is a soft play and this has been great for him to access in the winter months when it's not always nice enough weather for the garden. The nursery have dealt very professionally with covid. Their policies have been clear and adhered to and their communication with parents is excellent. Overall we are very happy with once upon a time daycare and would recommend them. They provide a fun, educational and caring environment for my son and are professional and organised to deal with."

"We used this nursery for a short while last year, I wasn’t impressed. We choose this nursery based on the impressive indoor facilities, in particular the soft play style area. I don’t think my daughter was able to use this once in 6 months, we was informed it is saved for special occasions. Perhaps the truth is, it is saved for paid parties! Our daughter was allocated a key worker whom we saw very rarely, it always seemed to be different young females at every handover which made it hard for my daughter to settle in. There was often incorrect information passed on, that our daughter had been able to identify colours which she is still unable to do now 6 months later. The electronic communication was useful but unfortunately the activities set up for the day looked like they had be thrown together by a toddler, honestly I don’t think they provide much stimulation. The dolls look scabby some of the toys in general look like they need a good clean and the very small outdoor Astro turf play pen looks frankly quite sad. The general ethos to this place is money and business, god help you if you make a late payment, you are charged for that and then daily. I appreciate this is a business but this is also a child care setting looking after babies to toddlers I think a gentle reminder may be less of a clinical approach. We found a much better nursery, my personal opinion - don’t be fooled by this nursery it’s nothing but a money making business lacking in genuine care. I would not recommend this nursery."